And… it’s playing in the background as I write this email. Guess what? I’m on vacation! And I do love my occupation.
I used to hire a lot (hundreds) of freelance writers who would each be given a deadline by which their particular project was due. As these were large projects, they typically would have several months to complete them. I soon discovered that a significant number of freelancers (at least 25% if I’m remembering correctly) would email a couple of days before their assignment was due to report the sad news that they would be missing their deadline because “someone close to [them] had just died”.
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Our office will be closed on [date] for the public holiday and will reopen again as normal on [date]. Contact details for emergency can be found on our website.
On the funnier side, my vacations tend to be trips to either see my favorite band in far flung places or going to conventions for my hobby, so for a while I added a checklist at the end of my OOO that said:
I say this as someone who used to have a chronic problem keeping up with my personal voicemails. But I got voicemail transcription set up so I can read them now, because just ignoring important phone calls has consequences. I can’t imagine trying to just duck them in a professional job where I had a phone number, and therefore an expectation that people can call me!
Option 1: Wait it out. Ask yourself, “Is this urgent and important?” If it isn’t, take a beat and give me a chance to respond after I dig myself out of my inbox later this week. You and I will be better off with this expectation set now.
Dear Customer, Our office will be closed from [date] until [date] and close again for December 31 and January 1 to welcome the New Year. We wish you the warmest holiday. Regards. [Company name] ——. Dear Customer, Please note that on [day], [date], is [holiday name]. The store will be closed all day and will open again at [time] on [Day].
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Using the auto reply messages rightly helps the business from taking impromptu decisions. Here are some samples and templates of automatic reply messages across various scenarios. 1. Offline messages with live chat. If the visitors land your website after business hours or during holidays and do not get any response they might slip away.
Thank you for your correspondence. I am currently away from my computer and may be delayed in my response.
When you’re trying to contact someone on a matter of importance (or even urgency) on one side of the equation and you find out via an autoresponder that they are away for vacation, it can be incredibly frustrating unless they’ve done the front-end work beforehand. (I’m speaking from personal – and recent – experience here. And worse, there was no auto-responder set up. I had to use the – gasp! – telephone to find out what was going on.)
I’m not sure I agree. Just as it’s part of the job for someone to handle their emails, it’s also part of the job for the sender to make sure that their request is sent to someone who is available.
In your case it’s actually related to your work! WHOMST would not like a cute pet picture, what a bonus?!
Kevin George is Head of Marketing at Email Uplers, one of the fastest growing full service email marketing agency that specializes in crafting professional email templates for business, PSD to HTML email conversion and HTML email templates design and coding. He loves gadgets, bikes, jazz and eats and breathes email marketing. He enjoys sharing his insights and thoughts on email marketing best practices on his blog. Recent Posts Transporting Washing Machines: Tips for Homeowners and Professional Movers 3 Reasons Why Investors Find the Iraqi Dinar Fascinating Why Do Small Businesses Fail? A Guide to Choosing Windows and Doors for Your Office Space Tips On Hosting a Corporate Event
We are closed on [your business' closed days]. Please leave us a message with your name, number, and any other necessary information, and we will return your call when the office reopens. Thank you for calling." As you can see, this professional voicemail greeting is similar to the absent receptionist greeting but more inclusive.
Our office will be closed on Monday, May 25th in observance of Memorial Day. We will reopen on Tuesday, May 26th at 8:00 a.m.
You can configure automated reply messages to encourage customers to submit their queries.