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People really just need to know that I’m either definitely not going to reply (annual leave) or might but delayed (all day meetings) plus when I’m back and who to contact if it is urgent.
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This entails informing your loyal customers about the holiday closure of your business in a clear, informative and (optionally) festive manner. Knowing that holidays can be a busy time of the year, we provide you with several pre-drafted email templates that you can use for announcing the holiday closure for your business.
Thank you for your email. I’m away from my desk until [return date] trying to corral my kids between family visits and holiday sugar highs.
Don't be afraid to use a pop cultural reference that the audience would recognize. Instead of bemoaning your absence, they'll have something fun and familiar to laugh at.
The date range you're gone but more importantly . . . The day you will respond. (Pro tip: If you seriously get a ginormous volume of emails when you're away, or you're going to be gone for an extended amount of time, make sure this date is one or two days AFTER you're back from your vacation. Under promise, over deliver, do your laundry.) Alternate contact if there is an emergency. Your phone number (if you absolutely must, but I don't endorse this).
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Hi, I’m out of the office. Thank you for getting in touch. We’ll get back to you within 8 business hours.
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If you want your message to be formal, avoid using contracted forms such as I’m and I’ll as well as informal or casual language. It’s also a good idea to start your message with an expression of thanks like: If your audience isn’t from your work environment, you could take a risk with something more fun and personalised:
There are some places where the culture absolutely embraces this type of…expression so it may be that it works just fine.
Hi. Our office will remain closed for Christmas. We assure you that all your emails will be answered as soon as we return to the office. Merry Christmas!
You can show just how thrilled you are about your vacation while still providing an apology (of sorts... not really).
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Here's an auto-reply I created for my support account having some fun. But also throwing out an extra lifeline on the off chance I'm eaten by a bear. If the boss doesn't notice I'm missing, surely people emailing me will, right?
My employer uses Outlook and it has an option to display all OOO messages when you add the person into the To/CC/BCC fields of an email, prior to sending it. It’s pretty great and actually saves an email sometimes because I can see who I should contact and just go to them.
They only discovered this AFTER the Christmas rush. Thankfully there were no client meltdowns that year or it could have been a lot worse.