I, for one, tend to forget to set my automated out-of-office (OOO) email responder and scramble to do it before the plane takes off đ Itâs important to inform your customers and business associates (and remind your colleagues!) that youâre away, especially if theyâre expecting a prompt response.
Thank you for your email. Iâm out of the office and will be back at (Return Date). During this period I will have limited access to my email.
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So here's a breakdown for how to write the perfect, most concise out-of-office message.
Dear Customer, Thank you for your email Inquiry, Our office closed is closed celebrating [HOLIDAY]. We will not be able to respond to your email until [date]. Apologize for the delay. We wish you a wonderful holiday season. Best regards.
I have literally never seen an OOO that wasnât âI will be out of the office until DATE/further notice. Please contact X or Y at EMAIL/PHONE if you need assistance.â This is fascinating stuff.
4. You snooze, you lose! The [holiday name] sale will end soon. Even though holiday sales last for quite long, some of us still have trouble finding something special for themselves or their loved ones.
I read it as coming from a person who was overly frustrated with their regular OOO being ignored. Itâs one of my pet peeves â the OOO clearly says Iâm not there and to contact Bob, yet the sender continues to reply, never contacts Bob, then blows up at me when I return that their work is delayed. I would love to be able to send something like this message in the letter but it wouldnât fly at my office.
Iâm at Growth Marketing Conference â Are You? Bonjour from France! đ«đ·Happy Holidays! Iâm at home with my family.
I donât set my voicemail message, either. If you have the number, you know me. I think my last voicemail message on my personal cellular phone years ago was not even in English. Again, if you knew me, youâd more than half expect it.
By completing these items, you alleviate any concerns that may arise during your closure. This also ensures your business continues providing transparency to your customers. No misunderstandings.
Iâm not sure I agree. Just as itâs part of the job for someone to handle their emails, itâs also part of the job for the sender to make sure that their request is sent to someone who is available.
If you want your message to be formal, avoid using contracted forms such as Iâm and Iâll as well as informal or casual language. Itâs also a good idea to start your message with an expression of thanks like: If your audience isnât from your work environment, you could take a risk with something more fun and personalised:
When you share transparent business information and provide alternative ways when the relevant channel is not available, it delivers a delightful service experience.
Hi, I will be away from my desk [MM/DD] until [MM/DD]. For urgent matters, you can contact [name] at [email] or [phone]
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(Depending on your email host, the process of setting up your out of office assistant may vary. You can find a guide on how to access your out of office settings in Outlook here.)
I just want short and sweet. Mine says, âI will be out of the office until X Date. If you need assistance before then, please contact my department at [email protected] or (000)000-0000. I will reply to messages when I return.â