3. Suggest Reading the Documentation. This is the office closed for holiday template that our support team uses. If you have an extensive documentation published on your site, you can recommend users to read the documentation while you get back to your users.
While it’s vital that you get the main points across in any vacation email, brevity is important. If you’re looking for something a little more to-the-point, try this one:
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Thanks for your note! I’ll be OOO from [date] to [date] and will not have access to email during that time. If this is an urgent matter, please contact [Contact Name] at [contact email].
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I think humor is fine (the hard-to-misunderstand kind), but definitely less than 100 words of it. “I’m out of the office returning Thursday June 10th. Please contact (shared mailbox email address) for support or call (person name) if the matter is urgent.”
Businesses can create offline messages in REVE Chat to keep their customers informed about their business hours and guide them towards getting a faster response.
Soldiers of the 353rd Infantry near a church at Stenay, Meuse in France, wait for the end of hostilities. This photo was taken at 10:58 a.m., on November 11, 1918, two minutes before the armistice ending World War I went into effect
If you require immediate assistance, please email [email protected] in my absence. Thanks.
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I’m glad I’m not the only one who thought it was funny and not annoying! I’m with Alison that it’s probably just a little wordy, but there’s no problem with the humor.
I say “thanks for your message” because it feels to brusque without a greeting – but I can see it either way.
When you have to be away from work even for a day, you have to add an out of office message so the person who is looking for you will know that you will delay with your answer or to know who else can contact you.
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Use your auto-response as an opportunity to connect your customers with a sales opportunity! Hey there, thanks for shopping Patagonia! We’ll respond to your message ASAP. While you wait, have you checked out or semi-annual sale? https://txt.st/PQBLPE
As a person who hates voicemail, I applaud this. Send me an email. Give me a paper trail.
I take advantage of the ability to send different OOO messages to internal or external addresses. Internal addresses get a couple of people to contact if it’s urgent, usually my direct report and my backup person, since between them they can cover pretty much everything I do, or at least they’ll know who can. External addresses get a more general notice: “I am temporarily out of the office. If your message is regarding the Llama Care project and requires a prompt response from our Llama Grooming Team, please make sure that [email protected] is one of the recipients of your message.” Probably not the most elegant phrasing, but we have a distribution list for this very reason. Even requests that they know only I handle are supposed to go to the LG list.
Email is one of the top tools for business communication. People expect swift responses to their requests. If this expectation will not be met because you are away from your desk, your client or colleague needs to know.