Setting an auto-response email is probably not the first thing on our mind before we jet off on holiday. But if we don’t do it, we risk eroding the trust between ourselves and our customers. It’s important to remember that response time is a non-verbal sign that shows clients and business partners how responsible and professional a company is.
You just have to be very certain of your audience if you’re going to use an email with humor. It has to be the right tone, and it has to be right for your business and your clientele.
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I should add that I actually WISH I got more exciting OOO messages and/or that I felt like I could be more exciting with mine!
Boss would put up an OOO when attending an event off-site, but would still be answering their emails, which meant that I would get “Boss said you were the correct contact, can you help?” Inevitably, I would respond and, two hours later, Boss would too, cc-ing me on the original email in which they shared the exact same info I had earlier that day. It was MADDENING.
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I no longer work at this company due to the misalignment with advertised company values and actual practice.
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I’ve never had a funny / pithy OOO. Clearly I’m missing out! It’s literally, “Hi, I’m OOO from x to x, and will be returning x. Please contact Fergus if you need immediate assistance.” Maybe I should live a little!
Q. Will students who stay on campus during winter break be impacted by this change?
You probably received a number of these emails, and thus you should be familiar with the information out-of-office emails provide.
Informal approach helps your clients think of you as of a human being. This alleviates some of the annoyance they may feel because of not receiving a proper reply. Generally, making people laugh is a great way to make people remember you. Do that and your clients won’t switch to a competitor.
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Your business is important to us and I will respond to you immediately when I return to work.
I pretty consistently just do “Greetings, I will be out of office from (date) to (date) with (limited/no) access to email. If you need assistance, please contact (boss) at (email address) – otherwise, I will follow up with you upon my return. Thanks!”
And if you suspect that you won’t look through all those emails that cluttered up your inbox while you were on a vacation at all? Be honest about it and tell your prospects to contact you again at a certain date.
After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.
Click on Preferences from the pop-up menu and click on the Vacation tab to continue. On the vacation tab, you have the option to set your vacation period and the automatic response.