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You can set the ‘favourites’ phone calls to pass through the DND but does this also apply to their text messages or only their phone calls?

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As 2020 winds down, lots of people (us included) will be out of the office celebrating the holidays with family and friends. Here are some really funny, clever and snarky out-of-office messages sent this year, courtesy of HubSpot Blogs (full article here).
Optionally, complete the fields in the Usage Conditions section. Click here for a description of each field. You can use these fields to tell eDesk to auto-respond with this template only for tickets that match these fields, e.g., tickets for a particular marketplace. .

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I think important context here is that no matter what the details added were, it always had this aggressive tone of “I’m taking a break and breaks are IMPORTANT”. Which I agree with, but it felt like it was almost aggressive/accusatory, and more importantly: this person was without a doubt the meanest, cruelest, least understanding and empathetic person I’ve ever worked with who ran her staff into the ground with urgent demands and expectations.

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When I’m back in the office and going through emails, I’ll sometimes send a note of “I’m catching up on my emails and saw you had XX question – did you still need help with that?” before doing any in-depth research.
If you can, include the sender's original message in the automatic reply, to help them 'unsubscribe' you of any list or to remind them about their enquiry, which can be forwarded to someone more suitable.

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Open Outlook and click File in the menu bar. You can find this in the top left corner of your window.Then click Automatic Replies (Out of Office). The Automatic Replies window will then appear.

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    I took two weeks off recently and put together a google doc of anticipated things someone might need to know. I slacked it to our whole team with instructions not to call me unless we’re about to lose $1 million or more (we’re a small office and I wear a lot of hats so lots of small things could have been a problem). IDK if anyone actually read it, but it set a tone of “don’t think you can reach me for the next 2 weeks” and let me keep a short OOO response.

    3.) Bem-vindo ao John Doe AG. Nossos escritórios em Berlim estão fechados no momento devido à um feriado. Você pode nos contatar, nos dias úteis, de segunda a sexta-feira das 9h ao meio-dia e das 13:00-18:00 horas. Para informações gerais, você também pode nos enviar um e-mail em [email protected]. Muito obrigado. Te desejamos um bom dia - sua John Doe AG.
    Generally, people will indicate that they will reply to the email when they return.

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    Please note on [date], is [holiday name]. Our stores will be closed all day and will open at [time] on [date]. Have a wonderful holiday!

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    Usually, you have the option ready, and all you have to do is go to your email settings. Once you are there, you will see something like Automatic Replies, or even Out of office AutoReply, as it is with Gmail:

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    I’d probably say something like “I am unavailable until X date. Please contact [colleague] or [colleague] if you need assistance. Thanks!”

    [Company name] office is closed today for the [holiday name] and will reopenam [date]. [Company name] Online and our website is available throughout.
    John Whatsisname has retired. Please contact [insert name and email] for enquiries relating to [subjects], or myself at [email] for personal matters. Thank you to my colleagues and clients for your support over the years.

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    I get why that would bug the hell out of you. But on the flip side, having worked with a lot of European colleagues who do this, it’s not that they’ll have to 8 hours of work on vacation, it’s that they won’t be working at all. So if your bit isn’t done by X date, then their bit won’t get done until they return. That’s just the culture there.

    I had a coworker that (pre-covid) had an out of office set up any time she worked from home. She didn’t operate any differently than when she was in the office, and there wasn’t any information in the message, just “FYI I’m wfh today”. It was weird to keep getting those messages, since her working from home had zero effect on your correspondence with her.
    Automatic Emails. Automatic emails can be created whenever an action is performed within a DataPage such as a submission or a modification of a record. The two types of automatic emails are covered, acknowledgment emails and notification emails.

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There’s just one problem with this approach: you’ve now obligated yourself to regularly check your email the whole time you’re out.

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If you’re out sick or caring for a loved one, you may not feel comfortable sharing the details. You can simply use words like “family situation” or “family matters,” which Smith says automatically garner some goodwill.

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6.) Welcome to John Doe. Our telephone hotline is not occupied over the holidays. Exact opening times can be found on our website at www.johndoe.de. We thank you for your confidence and wish you and your loved ones happy holidays and a happy new year.

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Thankfully, with a simple out of office message taking a day off doesn’t mean that your communication with clients has to stop.

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