That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
Feel free to share some examples of auto-reply messages that you have used or such that you’ve received. Include those in the comments below, and we can have a chat.
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While the above is almost certainly a dramatisation, getting your out-of-office message right over the holiday period is arguably as important as all other facets of business. Cashflow? Investments? Who needs ’em when you’ve got an auto-response that’ll make people chortle!
“The purpose isn’t to let people know you’re out of the office, it’s to let them know you're not going to be responding,” says Muse career coach Benjamin Ritter, founder of Live for Yourself Consulting. It’s not about where you are physically, but rather whether or not you’ll see someone’s email and be available to react to it within a typical timeframe (which could differ depending on your role, company, and industry).
So there you have it! While having fun with your auto-responder, try not to get carried away and end up upsetting anyone or get in trouble with HR! 😉
It doesn’t work when a group text is sent, is their a workaround for that situation?
If you are going on a vacation, try to surprise your customers with an Out of office message that appears on your behalf and tension free and enjoy the vacation.
Thank you for your email. I am out of the office on annual leave/in meetings with very limited access to email until [Date]. If your query is urgent please contact [Team Shared Mailbox], otherwise I will respond on my return.
Of course, I had one POTENTIAL cient who got the “I’m in court and can’t call you back” repeatedly calling and demanding to know why I wasn’t calling him back. Like “I;m IN COURT DUDE. The JUDGE takes precedence over you.” He really expected me to tell the judge to take a recesss so I could call him back. I eventually got back to him with an email “I think you might be better off with another attorney.”
When I worked in a federally-regulated industry that required drug testing, we always tended to say “our drug program” when we should have been saying, “drug abatement program.”
I didn’t actually put that in my maternity leave out-of-office, but it is what I did when I got back.
For all pressing matters, please contact [Contact Name] at [contact email] for assistance.
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Your clients should know when they can expect a response and when you might be unavailable due to unforeseen circumstances.
The appropriate tone depends on the holiday. If you’re closing for Christmas or New Year’s, it’s safe to assume your customers expect you to be festive and maybe even humorous. Conversely, if you’re closed for Veterans’ day, your email should strike a more serious chord. Use our templates and double-check your tone before you hit send.
Both your customers and your employees need to know how long your business will be shut down for the holidays. Provide notice well in advance. Depending on the types of services you offer, you may need to start notifying customers as early as a month out. It would be best if you were to provide these important notifications at least two weeks before the holiday shutdown. Employees should also be reminded regularly that the company will not be open during those important days.
Set a minimum delay for auto-responses. For example, if you set a minimum delay of 1, the eDesk will send the OOO template 1 minute after receiving the customer’s message. If you don’t set a minimum delay, eDesk will auto-respond immediately upon receipt of a message.