I am not able to set OOO messages at all. Most of the people who are contacting me do so through custom aliases that then come to our team, who each handles specifics. Even if I’m out someone else is available, but I can’t know who is supposed to handle that specific email to be able to redirect without naming everyone, and then confusing things more when Client A gets the same reply as Client B but one needs to go to teammate C and the other to teammates D & E. Then to make just that bit more complicated, there are the clients who think that going around the system to email the teammates directly at our personal email addresses is better but pitch a hissy when we’re OOO but they didn’t get a notice? I just set rules to forward those.
3. "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s]."
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I will surely respond to your email when I’m back in the office. But, if this requires an immediate response, please resend any messages that require my immediate attention with a subject line of “URGENT: [Original Subject]”.
When I worked at Nightmare Small Business(tm), a coworker went on maternity leave with (privately shared among the staff, but not with the owner) the intent to give her notice at the end rather than return. She left a very professional, concise and informative out of office message. The owner proceeded to log in to her email and change the message to include saccharine references to both the pregnancy/baby and how much she “missed” being away from clients and how excited she was to return soon.
Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page
I start work at 9.30am but always leave the OOO on until at least then and schedule it until 10am – that way if the backlog is terrifying, people who email me that morning will know why I’m not replying straightaway. Similar to how some people mark their first day back from a few weeks off as out of office so they don’t have meetings (which is a great idea although I rarely do it).
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The auto reply only allows you to choose between ‘No-one, Recents, Favourite, All Contacts’. I need it to reply to everyone. Is there a way of doing this?
I struggle with naming a contact too. My current job doesn’t really have emergencies, so while my second in command could handle stuff I normally would, should she have to? Also, 98% of the people that would get my OOO would know who to go to anyway if they actually needed something urgent. I hate to make someone else’s life harder for my own convenience when it’s not even needed.
My team had a standard Christmas OOO, because we had international clients who needed reminding that basically the entire country is OOO 25th-1st. The message itself was fairly boring, but the template had “xxxx” as a placeholder for your signoff, and every single year someone would say “I’m not sure I’m comfortable giving our clients that many kisses”
Usually also right before a deadline, after ignoring warnings about said deadline for 3 weeks.
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
Yup pretty sure. I remember stuff like they’re going to visit Mickey, they miss him, they haven’t seen him in a long time…honestly it read to me like someone under the influence of something when they wrote it.
I apologise for this blunt email, yet feel I must warn customers and shareholders to divest yourself of any interests you hold in this company as the **** is about to hit the fan.
If you need immediate assistance before then, you may reach me on my mobile – (Mobile Number).