Great customer experience is the essence of business success. It is something customers are willing to pay more for, customer...
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I say “I am out of the office without access to email” to avoid the expectation that I’ll check on vacation. With a contact for anything urgent given.
Are you creating a voicemail greeting for your entire company or team? These business voicemail greetings will do the trick.
Eh, my team’s instruction to put them up if they’re going to be away from email/voicemail for more than an hour (standard lunch break). I have a ton of staff, and we’re in a business where a high degree of responsiveness, especially during the business day, is expected and few of my staff have mobile email. We’re also a larger organization with mixed project teams, and not everyone knows who’s PT/FT or on nonstandard hours.
For urgent matters please reach out using my mobile number +111 1111. For technical related issues please contact [email protected]
But this is where it becomes a power thing. The OOO person says that everyone else wants stuff from them that the sender can’t get elsewhere and you need to grovel to get it from them.
One thing that happens when you regularly send a newsletter out to tens of thousands of people is that you see a lot of automatic Out Of Office (OOO) email responses. The most common one I receive goes something like this: Hi, I’m out of the office until __ and may be slow to respond to email. If it’s an emergency, you can reach me at __ or please contact __. Thanks!
Setting a proper out-of-office email also puts pressure off you when you have limited time to respond to emails outside the office. We will look at a few examples together here:
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It’s really on you to stay up to stuff, manage requests coming in, manage your time and workload. You shouldn’t expect all your coworkers, customers, people you work with to cater to your personal schedule.
Hi, You just missed me. I am out of the office until [MM/DD]. If your question can wait, great. I’ll reply when I get back. If not, contact [name] at [email] or [phone] and they’ll take good care of you. Meanwhile, feel free to peruse our FAQ section of [website] to see if your question can’t be answered there.
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I am celebrating the season. I'll respond to your email when I return to work on [date]. Thank you for your patience, and I hope you and your loved ones have a joyous holiday.
I’ll reply to your message promptly, after I delete the dozen email newsletters about losing weight. If your question or request is not time sensitive, wonderful! If you require immediate assistance, please send contact to [insert name] at [contact email].
I once left a kind of breezy, fun out of office message for “people inside my organization” that said the literal truth: “I am out of office this week at a mountain resort where I have paid many hundreds of dollars for someone to take my electronics away from me. I’ll get back to you Monday,” and a very normal and professional OOO for “people outside my organization.” Needless to say I returned to a message from a senior (but not, I stress, my boss or even on my team) colleague calling me out on it. People surely can make things their business.