8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
I have gotten weird pushback on this that people are offended that I would say I am out for religious observance, as if it somehow implies that my reason for being out of the office is more important (or inviolable) than theirs. I don’t even know what to do with that.
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I had a colleague who simply never answered her phone or set up her voicemail. She still listed the number on her business card and email .sig, she just never answered or checked voicemail. When she took a new job another colleague inherited her phone number and when he went to set up his voicemail there were basically eight years’ worth of messages left for her that he had to delete.
Seconded, with one exception: I got one once from a distant coworker which said “I have broken my arm in a kitten-related fall and will be out for (…)”. Everyone else uses boilerplate language so that one definitely stood out, but I thought it was the right level of mildly amusing.
Write a short, direct subject line.State your purpose for writing.Include the dates you're requesting.Consider mentioning why you're taking time off.Discuss how you're preparing for time off.Remain available for questions.
Hello, I will be out of the office [DATE] through [DATE] returning [DATE]. If you need immediate assistance during my absence, please contact [CONTACT NAME] at [EMAIL]. Otherwise, I will respond to your emails as soon as possible upon my return.
Hello ! Please note: (insert date) are company holidays for many of our employees. Because of this, there will likely be a delay in reply to your ticket, possibly until (insert return date) when most of our team returns. In the case where you do receive an initial reply from one of our employees, their subsequent replies may be delayed. We have received your email request and will process it soon. While we process your request, please make sure to check out our extensive list of documentation for WPForms by clicking on this link (Link). Thanks!
Like, I don’t feel confident enough to do it myself, but the OOO writer is probably a known Quirky Person and I admire that to an extent.
In the Message and Language section, select the language and enter text, images, and hyperlinks into the Message field. For instructions on language and the use of snippets, click here. Pro Tip: Within the message body, we recommend that you don't use phrases such as: "We are currently out of the office" or "Our office hours are....." Instead, use generic phrases such as "We have received your message and will be in touch." This approach protects your SLA in marketplaces that use detectors to discourage automated responses, which look for these key phrases and may not approve the message as a valid response to reset the SLA.
Anything worded like Option 1 would never fly at my workplace, exactly because of this. I have colleagues who complain to upper management if their non-urgent tech support questions (that a whole troubleshooting website already answers) don’t get an answer from me or my boss within half a day. And oh, did I mention our job is not actually tech support?
If you need immediate assistance with [project or department], please contact [name and contact information]. For assistance with [project or department], please contact [name and contact information].
Don’t you wish you were here? I’m snorkeling, deep sea fishing, and doing all the touristy stuff for the entire week starting Monday, November 12th. I won’t be responding to calls or emails until I return on Monday, November 19th.
By knowing more about your activities, customers are more likely to trust your company. In turn, your company’s outreach increases.
We’ve all been there. A balmy evening beckons and across the street a crowd is already spilling from the pub, fanning out across the pavement in summer dresses and rolled-up shirt sleeves. But as you frantically try to clear your desk for the weekend, every email you send prompts a suspiciously swift reply. Yes, it’s the dreaded out-of-office auto-response, set to tauntingly remind you of a world of leisure while simultaneously pushing it further from your reach.
It seems that yoga pants are taking over our closets these days, replacing jeans, slacks…
If you’re feeling stuck, try our free OOO email generator to draft a message that perfectly captures who you are and where you're going. Out-of-Office Messages for Vacation 1. “I’ll email you back once I’ve defrosted.”
Let’s be honest, you worked so hard and now it’s time to have the well-deserved vacation. There is nothing bad in wanting to show off where you are going or what you are doing.