“You have reached [Sandy and Bill’s] voice mail. Please leave your message after the beep so we can call you back if we want to.”
> When I get an answer from someone who reads his e-mails on vacation I’m pleasantly surprised.
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I didn’t watch the video, but reading the transcript I got the vibe that the author is one of those people that thinks they are a lot more clever than everyone else does.
If you need immediate assistance during my absence, please contact (Contact Person with email and phone). Upon my return, I will reply to your emails in a timely manner.
Thank you for your message. I will be out of the office starting [start date] and returning [return date]. While I am [reason for absence], I will have limited email access.
That’s exactly how I set up mine, except that ordinarily I’d have several options, like: “If you need help with X, call A. For help with Y, call B. For help with Z, call C. For anything else, call my manager at extension 000.
It usually isn’t enough to just say you’re out and won’t be responding to messages. You’ve got to give people options for how they can get their issue or request resolved. One of the easiest wins here is to provide alternative contact information. That could mean providing your mobile number while you’re out, or, more commonly, providing the phone number and email of the colleague (or department) that will be covering while you’re away.
Very true, if the options came in reverse order (or maybe emergency first followed by not-urgent followed by urgent) that would be a little better.
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17. "Hello! You've gotten the voicemail of [your name]. Leave your name, contact info, and the answer to the eternal question ‘Which came first, the chicken or the egg?' Anyone who gets it right will receive a call back."
LOL if I got the math/physics one I’d do the small amount of work to just to call them.
To make sure your email doesn’t get lost in a sea of messages please resend it on September 20th. If your message is urgent you can contact [contact’s name] on [contact’s email].
Please accept our apology for the inconvenience this may cause. We are thankful for your understanding.
Great article but I have two issues: everytime I use my phone I must say I am not driving, then remember to turn back on manual mode so DND turns on again… and the Urgent message distracts from my auto-reply encouraging customers to book appointments online… Any way to turn off the Urgent message? I haven’t found anyone at Apple that seems to know how to fix either of the above.
If you need immediate assistance before then, you may reach me on my mobile – (Mobile Number).
Our office will be closed on [date] for the public holiday and will reopen again as normal on [date]. Contact details for emergency can be found on our website.
4. 4 The Tech Break. Hello, ‘Tis the season when a lot of people get to take a break from work. I’m on one such break, and that means I get to avoid email. And Slack.