Consider also adding a funny GIF or a meme to such an email, some interesting but silly facts, or maybe include a short and harmless joke.
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Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.
Hello, and thanks for your email! If you’re getting this message, it means I’m taking my annual two-week creative sabbatical—working on personal projects that inspire me, so that I can return to work full of fresh ideas for my clients, like you! I’ll respond to your note once I return to the office on [DATE]. In the meantime, here’s a question: What inspires you? Do that, today.
You got this email immediately (classic autoresponder behavior), which means I’m out of office on vacation.
I’m so glad not to have to work at [insert company] any more that I am literally high on life.
Home/Blog/Closing your office for Christmas? Holiday checklist everyone must read!
Please contact (Contact Person with email and phone) if you need immediate assistance.
Agreed! A bit of warmth is fine, sure, but it’s not the place for chattiness — that’s for talking to an actual person. I want an OOO message to tell me that the person is out, when they’ll be back, and who I should contact in the meantime if need be. No objections to multiple options there, whether it’s “X for llama grooming issues and Y for llama tea parties” or “X for routine questions, Y if it’s urgent, Z if it’s an emergency,” but I want to be able to absorb the useful info quickly and move on.
3. Out of Office Template #3 For the Person Who Keeps Things Festive. Season’s greetings! It’s my favorite time of year, which means I’m currently away from my inbox chugging mugs of cocoa, stuffing my face with cookies, and attempting to fulfill my life-long goal of memorizing every single line of [your favorite holiday movie].
I think people still understand that out of office can refer to home office as well. But you could say “unavailable” or “away from work”.
The best holiday messages are short, cheerful and specific. Try to include the person’s name, as well as a memory from the holiday season or year.
I think it’s brilliant. Anyone emailing an animal shelter should appreciate a cute animal pic.
I dislike it, too. But I add it, because we have managers who do check their email on days off & respond. That’s above my pay grade as far as I’m concerned, but I don’t want people to think that I might be checking.
Your clients should know when they can expect a response and when you might be unavailable due to unforeseen circumstances.
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I just say “following my return to the office” because saying “as soon as possible” isn’t actually when I’m going to respond — I may have other priorities when I get back that take precedence over responding to a week old email that wasn’t important enough for them to contact my backup. That said, it doesn’t bother me when other people do it!