What makes this a decent example of an OOO message is that it’s candid, (hopefully) honest, and blunt. There’s no guessing whether or not this dude is going to respond to your email this week. Also, it gives us a bit of an insight into his life right now, which helps communication in the moment and in the future. He’s burned out. Even if you did manage to reach him, it’s likely he’d be resentful, even if he didn’t say so. There’s a good chance the sender of the original email will identify with this and respect his time.
On that same day, President Eisenhower sent a letter to the Honorable Harvey V. Higley, Administrator of Veterans' Affairs (VA), designating him as Chairman of the Veterans Day National Committee.
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I’ll be at a work off-site and will have limited availability by phone and email until ___, please contact ___ for immediate needs about ____ otherwise I will respond as soon as possible”
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Just say you’re away from your desk! Or if you’re out for more than a day, just say you’re “away” until XYZ date.
I say I am “away from my desk”, or “unavailable”. To indicate I am working, “I will be at my desk from xhour to yhour on xday”.
Acknowledging the customer support messages with well-designed auto responders helps them to know what will be your next step for the request they have raised. They become sure that you as a business are looking into the issue and they will get the resolution soon.
How you end a letter is important. It’s your last chance to make a good first impression on your reader. Choose the wrong closing, and you might damage the goodwill you have built up in the rest of your communication.
Please note that all queries and orders posted at least [X] days before [starting date of the holidays] or during holidays will be processed immediately once we are back at the store.
Any correspondence (email or phone calls) sent my way will be responded to within 2–3 days of my return.
Dear Customer, Our office is closed and you can expect to hear back from me by [date]. Have a great holiday! Regards [Name/signature]
Every customer interaction is important to showcase your brand personality and auto reply messages are no different. Hence, you need to make the right use of every opportunity and convert it into a good experience. Automated reply messages help you to provide great customer experience and also sets the right expectation.
Half of the auto-replies I get are for very specific chunks of time. Like, if you are out of the office for three hours I don’t need to know, dude.
If you see the Automatic Replies button, follow the steps to set up an automatic reply.
If that’s truly what you intend, great. But if not, you may want to take a deep breath and try this: “I am currently on vacation and not accepting emails. Please contact x for any issues while I’m away.” This approach is refreshingly honest and clear. And as long as you’re comfortable with the competence and availability of your back-up contact, you shouldn’t feel funny or guilty about going this route at all.
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