My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.
Just kidding, I'm not in Hawaii. How awesome would that be though, right? Instead, I'm enjoying a peaceful vacation in my living room. That being said, I'm not in the office right now, and will respond to your email after [date].
.
He/She’s OOO boohoo Thanks for your email (and for tolerating the above poem). I’m currently out-of-office from [date] until [date]. I’ll be back on [date] and will be happy to respond to your email then. Cheers,
If the visitors land your website after business hours or during holidays and do not get any response they might slip away. They could be important sales leads and losing them can impact your business.
Not to mention, there are all sorts of oddball situations where you might wish you gave another option. No chance that a call from a big client, the CEO, or a supplier might get routed there? Not to mention enforcement agencies that are often “we sent the required notice to the contact info I was given” before they issue a citation or pull a license or tow the company van.
Admittedly the several people I know who do this are also very lazy so I may be reading into tone? Because it definitely was going to be whenever it was going to be convenient for them, not so much for the business.
As for this one I think it’s fine for internal particularly if someone can “read it in her voice” and knows she’s quirky but I’d probably just do a short one for external (or none? because I’ve heard there is some kind of security risk with them?)
Are you always entertaining your colleagues with useless facts? That doesn’t need to stop just because you’re going on holidays.
The OOO definitely has those two pieces. But it could be 1 of 4 people who handle things when I’m out (depending on what it is) and they may not know at all that the requestor had reached out to me first / forget to cc me. So, I’d see this as me adding to my OOO “if you contact person X, please keep me cc’ed on the message you send to person x”?
19 Best Ways to Retain Employees (2021) Sep 13 - What Are Some Ways To Retain Employees? Why should you care? A recent study suggests that the direct costs of… Read More »
“For the Symantec office, I send holiday wishes for the employees’ holiday out of office. I wish all the employees have lots of fun and adventure during the recreational holiday period. Have a happy holiday.”
How to Set Out-of-Office Auto Reply Text Message on iPhone for Calls and Messages
A) Trying not to roll my eyes at this year’s new batch of corny holiday movies (which all seem to follow the same plot)
Front Page is the trusted resource for leaders who believe in the impact of meaningful connections with customers. You’ll find fresh ideas for focusing on what matters, inspiring your teams, and connecting with customers in genuine, human ways. Contact Us LOCATIONS LONDON CANARY WHARF CHANCERY LANE GRACECHURCH ST HIGH HOLBORN OLD BAILEY MANCHESTER KING ST PICCADILLY ARKWRIGHT HOUSE NORTH LIVERPOOL LEEDS MIDLANDS BIRMINGHAM SOUTH BRISTOL GATWICK SLOUGH UXBRIDGE STOCKLEY PARK SCOTLAND ABERDEEN GLASGOW GEORGE SQUARE GLASGOW ST VINCENT STREET
Use your auto-response as an opportunity to connect your customers with a sales opportunity! Hey there, thanks for shopping Patagonia! We’ll respond to your message ASAP. While you wait, have you checked out or semi-annual sale? https://txt.st/PQBLPE
I ALWAYS forget to leave a voicemail response with the same info above! Don't be like me.
The incensed people also tended to be the type to submit things at the very last minute or want an immediate answer that could’ve been solved via google.