8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
For non-urgent inquiries during my absence, you can contact [Name] at [email] or [phone number], and they will be happy to assist.
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Thanks for your email. I’m currently out of office until mm/dd/yyyy. If you need help, email my colleague at [email protected].
Yes – it’s become a stock phrase that people think sounds polite but they’re not grasping the nuance of it.
One of the most common mistakes people make when setting up their auto replies is making them long. Nobody wants to read a long email message — and especially so when it’s an email message that tells them you’re not going to reply right now.
It is not appropriate to say in the message that you will get back on the day you return from your vacation. You may have a lot of work to take care of on your first day after getting back; you don’t want to promise something you won’t be able to fulfil.
When I started at my old job, they gave me a phone number in the directory but forgot to actually issue me a phone for several years! It was great.
I’ve heard “please respond at *your* earliest convenience,” but never the other way around.
Yeah, I have to agree. It’s a lot of explaining of things that are likely to be obvious to many people, as though they haven’t considered these options, but that they have to sit through anyway in order to get the information they need about who to contact. And the people who most need to listen to it probably won’t.
I think that it depends on whether or not that OoO was going to people in the company, who new your personsality and would appreciate the humour/personal touches, or to everyone, always. If I got the from OoO from a quirky co-worker, fine. It I got it from an outside contact that I have had little contact with? Unprofessional and a bit off-putting.
I’ve never had a funny / pithy OOO. Clearly I’m missing out! It’s literally, “Hi, I’m OOO from x to x, and will be returning x. Please contact Fergus if you need immediate assistance.” Maybe I should live a little!
The best voicemail greeting I’ve ever encountered went like this: “If you’re hearing this message, please hang up and send me a text. I haven’t checked my voicemail since 2010.” And true to form, the mailbox was full and not accepting messages at that time. I appreciated her honesty!
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Sorry I missed you. I’ll be out of the office and slow to respond until after the break. While I have you, though, help settle an argument among my colleagues and me: Die Hard 1: The Office Christmas Party Gone Wrong. Die Hard 2: Airport Conspiracy. Die Hard 3: Samuel L. Jackson. Enough said. Die Hard 4: Cyberthreat. Die Hard 5: You should probably not pick this one. Impossible! It’s like choosing a favorite child!
Please note I am currently out of the office, please reach out to [email protected] for any kind of assistance.
Many professional out of office messages are aimed towards providing a direct line of communication by notifying your absence and providing an alternative i am currently out of the office, with limited no access to email.
This email comes from another one of my colleagues. The purpose of this email is to intercept messages during Thanksgiving, and the way in which it does so is, well, with thankfulness.