I’ll be back in front of my computer on [date] and will respond to your message then. If you require immediate assistance, please feel free to send an email to [Contact Name] at [contact email] so that they can help you out.
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Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
I am on annual leave until dd/mm/yyyy. I will allow each sender one email and if you send me multiple emails, I will randomly delete your emails until there is only one remaining. Choose wisely. Please note that you have already sent me one email.
If you work in an international setting, you should eventually prepare an out-of-office message in English to notify people of your absence and tell the recipient who to contact in case they need an immediate response.
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Make sure that customers who attempt to contact you know when you expect to be in the office again. Most customers will understand the desire to devote time and energy to the family during the holidays, but they want to know when you'll be back to provide them with your usual excellent customer service.
Hello, I will be out of the office [DATE] through [DATE] returning [DATE]. If you need immediate assistance during my absence, please contact [CONTACT NAME] at [EMAIL]. Otherwise, I will respond to your emails as soon as possible upon my return.
I wouldn’t hate voicemail so much if people were better at leaving voice mails– If your voice mail is much longer than 30 seconds, you’re doing it wrong! If it’s just “It’s Bob, call me back”, you’re also doing it wrong! The voicemail sweet spot is something like this:
Scared of offending a coworker who may or may not celebrate the holidays? Worry not — I’ve got the perfect email for you. If this OOO message does anything particularly well, it's that it respects the differing views, religions, traditions, and opinions of your coworkers — while amusing so many others.
We are closed today for the [public holiday name]. Our office will re-open tomorrow at am.
Not being in the office doesn’t necessarily mean you can’t develop your brand’s reputation. To do this, offer a link to some reviews about your product. In doing this, you drive traffic to your website and leave a good impression of your company… providing the reviews are positive. Here’s an example of this method:
There is simply no better way to engage your clients about different aspects of your brand other than using an auto-text to sufficiently keep them on the know.
Editor's note: This post was originally published in February 2018 and has been updated for comprehensiveness. Try This Effective Prospecting Voicemail Script [Tips Included] Sales | 12 min read
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Here are some examples of effective text for out of office messages you can use to keep your clients notified of your absence and unavailability during a holiday.
There was a lot of pushback on this, discussion about how big a risk was that really anyway, people saying that John could word his out of office in such a way that people didn’t have to know he was actually away, and if something really was an emergency people would like to know that they have the opportunity to “direct queries to Sam or Dean” so they could be actioned, or make the judgement call that something could wait for John to return.