I will be on leave returning Monday, August 10th. Please anticipate a delay in response. For urgent requests or escalations, please contact:
The above automated messages do not sound assuring as the time is not specified in terms of hours, days, or week. Here is a good example that businesses can follow to deliver effective customer service communication.
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If you have critical projects that can’t wait until you return, offer a communication option like text messages, suggests Reeves. “I have found, to my delight, that people really are judicious about texting you while on vacation,” he says, with one caveat. “Don’t put your mobile number in the away message. That way, only people who have your mobile number can text you. And those are the ones you care most about.”
I’ll return on [date] or after I watch [favorite holiday movie] one too many times (whichever comes first)—and will respond to your message at that time.
Hi, Thanks for your email. I am out of the office right now and will not return until [MM/DD]. Fortunately for you, our resources never take time off and we’ve got this awesome [ebook/brochure/infographic/etc] that I think you would enjoy. I’ll reply to you as soon as I get back into the office.
You can configure automated reply messages to encourage customers to submit their queries.
Oh shoot. You need something and I’m unavailable today. Here’s the good news: you have options.
Give complete details of the person they can contact if there is an urgency. If you are in charge of multiple departments, you can add more people along with their expertise area so that customers know who they should reach.
Hi Thanks for your email. I’ll be away from the office until [MM/DD] and will respond as soon as I can. For all support requests/needs, please reach out to [email] and one of my colleagues will be happy to assist you.
My mom works part time at a library in archives, where her personal work email is also the general archives email (ie LibraryNameArchives @ email . com). She has an out of office response that replies with her work hours (since she’s the only employee in the archives) so people know when she’s in the library and can respond or when they can come in and visit her. The only frustrating thing is that her email either isn’t capable of, or she doesn’t know how to, turn off the OOO email when she’s actually in the office, or doesn’t trust that she’ll remember to turn it back on. She’ll send me an email about something, I’ll respond, I’ll get an OOO response, she’ll respond, I’ll reply, I get an OOO reply, etc etc.
There is any number of valid reasons why you might skip on your email inbox for a while. You can be on vacation, feel sick or take a few days off to recharge.
If you have a main email that customers use, set the email out of office message to reflect when you will return and if it is an emergency who they can reach.
Let them know that while you’re not technically OOO, you aren’t operating at typical capacity.
If you need immediate assistance during my absence, please contact (Contact Person with email and phone). Upon my return, I will reply to your emails in a timely manner.
No. 1 Out of office messages for lead generation:- In order to build trust and expand more sales, you are in two-way doubt whether your out-of-office email response will be ready by someone in your absence.
2. Vacation Auto-Reply Email Giving Alternative Contact Person. [Your Greeting] I will be out of the office from ____ until ____. For immediate assistance please contact