I have literally never seen an OOO that wasn’t “I will be out of the office until DATE/further notice. Please contact X or Y at EMAIL/PHONE if you need assistance.” This is fascinating stuff.
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My colleagues have this weird habit of not using out of office messages, but instead, sending all staff or all manager emails before they go on vacation letting everyone know they’re going to be gone for x amount of time. It’s really odd. I do not do this.
You are under no obligation to share the reason for your absence. Even if you’re on parental leave, “on leave” or “out of the office” is sufficient. Unfortunately, discrimination against pregnant people and parents happens, and if you don’t want to disclose that you’re on parental leave, you don’t have to.
If you see the Automatic Replies button, follow the steps to set up an automatic reply.
An out of office message lets you keep people informed and tells them how to proceed in your absence. You can also select options for urgent matters within your out of office message.
Our offices will be closed today for the Queen’s birthday public holiday. Our team will be back in the office tomorrow morning from am. Enjoy your holiday!
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Give complete details of the person they can contact if there is an urgency. If you are in charge of multiple departments, you can add more people along with their expertise area so that customers know who they should reach.
Automated reply messages can keep customers informed with the right responses that show your care towards them. With modern applications of Artificial Intelligence (AI), there are new avenues to automate your customer communication and handle customer requests more efficiently.
I work at an animal shelter and I have included a picture of an adoptable pet when I’m on vacation – I don’t know if that comes across as annoying or not, what do you think? Basically, it’s “I’m out until X and I’ll return your message when I get back. In the meantime, take a look at Fluffiekins here (picture, link to bio). Will she be adopted before I return?”
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Those of us who are back in the office haven’t bothered plugging most of the phones back in. We aren’t in roles where we get phone calls, those people are still mostly WFH. There is one persistant caller who does not seem to comprehend ‘X is working from home – please email them’, but that’s the only call we ever get.
So, because I want you to be able to enjoy your time off, I’ve put together these two email templates to help you make it abundantly clear that you’re not around for the next 24 hours.
If you’re out sick or caring for a loved one, you may not feel comfortable sharing the details. You can simply use words like “family situation” or “family matters,” which Smith says automatically garner some goodwill.
If you set up a vacation reply but people say they are not getting the reply, it could be one of the following:
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