I’ve seen similar things with OOO messages where people would update them practically daily. “I’ll be away from my desk from 9-2 with intermittent emails and then on a call from 3:-3:45” and ….dude. We don’t need that much detail every day.
With plenty of employees still working remotely months into the pandemic, “I actually think it’s more important now than it was before,” says Muse career coach Angela Smith. “From the perspective of how do we make remote work work,” she says, “overcommunication is one of the hallmarks.” In a world where you can’t see whether your colleagues are at their desks, being clear about when you’re working—and when you’re not—is crucial to keeping things running smoothly.
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Thanks so much for your email. I’ve decided to take advantage of the holiday weekend and truly take [Monday/Friday] off. In an effort to come back fully recharged, I won’t be checking my email. Don’t worry though, if it’s urgent, you can reach out to [name] at [email address].
Yes! I HATE the voicemails that are like “can you give me a call back?” Like… give me some context so you can end up on my to-do list in the right place. People who leave these voicemails automatically go on the bottom.
I don’t need some fancy, forensic gin-juggler to tell me why I like something. Just keep it simple. And real happiness is about simplicity.
And it's worth pointing out—in case, like me, you missed it because you were awed by her approach to her parental OOO—the response is completely in sync with the New York Times' culture/brand. (You can find her OOO with live links here.)
List the full name, phone number and email of an assistant or a coworker who can respond to messages and meet deadlines in your absence. If more than one person is handling your duties, list each one and the reason for contacting them. In some cases, you may consider providing a way to reach you in case of an emergency.
The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
Perhaps I’m you guys’ worst nightmare, but for the past couple of years I’ve been writing haikus for my OOO, which give a flavour of what I’m out doing. A couple of examples:
I feel for the people who have to cover others’ out-of-office for a few hours or a day, just as much as I feel for those who have to arrange cover whenever they’re out for a meeting. If the purpose is showing demanding clients that they can get a quick response to their issues at any time, then…won’t talking to someone who doesn’t have any context about their business piss them off even more? It all feels like unnecessary stress to put on people.
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I will be away from 03.04.2020 until 13.04.2020. For urgent matters, you can contact (COLLEAGUE NAME).
Editor's note: This post was originally published in February 2018 and has been updated for comprehensiveness. Try This Effective Prospecting Voicemail Script [Tips Included] Sales | 12 min read
I don’t set my voicemail message, either. If you have the number, you know me. I think my last voicemail message on my personal cellular phone years ago was not even in English. Again, if you knew me, you’d more than half expect it.
Website: https://blog.exclaimer.com/announce-your-christmas-opening-hours-in-your-email-signature/
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