Happy Holidays and thank you for your email! I’m currently out of the office and will return on [insert date].
14. "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR operations'] and are unable to take your call. Please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!"
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until you have the client who calls, lvm, then when they don’t call back in an hour emails to complain they can never get hold of you.
In this image, you’re letting people know you’re OOO with a “Missing” notice on a milk carton. Genius. Just be careful — this sort of autoresponder is best for internal emails, not for autoresponders that get sent to prospects and clients.
Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
Here is a quick checklist of 65 messages that will be useful to make your holiday closing smooth and efficient, from setting gone-for-the-holiday notifications to resetting thermostats.
Depending on the type of holiday, you can create specific templates for various holidays such as Christmas Thanksgiving, New Year etc.:
Will this work if the phone is off or in airplane mode? I’m leaving the country and I can almost guarantee someone is going to text me and then get really mad even though I told them I was leaving.
Thank you for your email. I am out of the office in observance of [holiday] with limited access to email and will return on [date]. Your message is very important to me, and I will respond as soon as possible. If you need immediate access, please contact [number].
Hi, Thank you for your email! I am on vacation until [MM/DD]. Vacations are not for checking email, so I won’t be doing that. During my absence, please contact [name] at [email] or [phone] because she’s checking email. Not me. Really, I’m not checking email.
Luckily for you, my colleague *Name* generously offered to cover for me. You can reach him/her at *email*.
I am on emergency leave for today with no access to emails and phone calls. Hence, kindly expect a delayed response. To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video
If there's a year to take a break for the holidays, it's 2020! Since replying to email can make it hard to disconnect, set your vacation responder before you log off for the season.
My OOO replies are relatively boring…usually state if I’m using PTO or at a conference, dates, who to bother in my place, etc.
“Hi, Sorry I missed your call/text. I’m currently out of the office and will not be back until Feb 2. My colleague [name] has agreed to respond on my behalf, so feel free to forward the message to [phone] if it is urgent. You can otherwise expect a response from me once I return. Thanks for understanding.”
As to who you choose, you might consider listing a coworker, your supervisor, or an on-call number if available. Just make sure to clear this with whomever you pick as a support person so they’re aware they’re backing up your calls and emails for emergent situations.