Some people can try to contact you again and again if they think you might be available at some time. If your colleagues know that they are on a personal vacation, they are less likely to attempt to contact you. The details of the person who can assist the caller when you are not available.
Duh. We're in the travel industry. Of course, an out of office message involving dolphin-speak would be at the top of our list! Who doesn't love a dolphin?
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'The very fact you were content to type out your query long hand and settle back to wait for a reply suggests you can wait' (Credit: Getty Images)
On a serious note… sailing vacations are the best for no access/contact vacations. I heartily endorse them!
But despite these (fantastic) suggestions, the number one rule for choosing your out of office is that it reflects who you are as a person. Don’t change for anyone, especially not your auto-responder.
Here is a good example of setting a queue message when all your support agents are busy.
Maintain transparent communication with customers and keep them informed in terms of managing their queries.By setting automated email messages, businesses can have continuous customer engagement via alternative channels.Customer value brands that deliver prompt responses. With auto reply messages, brands can acknowledge customer support requests that boost satisfaction.Best practices of creating auto reply messages
Not exactly a neutral audience, though. A number of people following the account, if not most, will be following because they share the same sense of humor. Likewise people @ed by friends.
Before each holiday or irregular business day that your office will be closed, follow this checklist to ensure your excellent customer service continues and your business remains safe throughout the closure.
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Regardless of my general health and hygiene over the silly season, I’ll be back in the office on January 2. 15. “Thank you for your consideration during this festive or not-festive time.”
When you have to be away from work even for a day, you have to add an out of office message so the person who is looking for you will know that you will delay with your answer or to know who else can contact you.
I ran a nonprofit organization staffed entirely be volunteers (I was one). After one too many people incensed that we did not follow up to their emails within two hours, we had to include an OOO message that said we were a volunteer organization, and any request may take up to two weeks to process. Please email again if you have not heard from us by then.
I will be out of the office from DATE LEAVING to DATE RETURNING. I wanted to assure you that I have handed off all important information off to DELEGATE’S NAME while I am away. Should you have any questions or need anything during this time, please feel free to contact DELEGATE’S NAME and they will do their best to assist you.
Any correspondence (email or phone calls) sent my way will be responded to within 2–3 days of my return.
I do enjoy the transcribing of voicemails, so a lot of times I read that (and try to translate the weird interpretation from Siri). I rarely need to actually listen to the voicemail.
Former coworker: “I am out of the country from X until Y. Please do not email me during this time as last time I came back to about 250, and reading them all takes up a lot of the time I have left before I retire.” Some people thought that was funny. The director who received that in response to an all staff communication? Not so much. Coworker got a talking to by his manager when he got back to the UK.