One of my co-workers, who was involved in a lot of committees and consequently got even more than the usual share of email around my place, put up an OOO message that said she was going to be “on pot for the week of the 15th.”
Mine says something along the lines of “I’m currently away from my desk, and will be back online on Monday, 7 July…” and (if it’s a longer period and not just the next working day) perhaps also something like “If your enquiry is urgent, please resend to…” so someone else can deal with it.
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21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
Uh… until when? Who should I contact in the meantime? Also, at the time of my emailing this person it was March, so I had to assume that OOO was from last year?! I finally learned that the person had left to another job. So many questions.
Wherever you go on holiday, you’ll probably have access to the internet at some point. You might want to acknowledge this in your O.O.O. – but it’s also worth forcing the sender to question if it’s really worth interrupting your holiday by setting up a very blunt alternative inbox... I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return, but that’s not true. My iPhone will be with me and I can respond if I need to. And I recognise that I’ll probably need to interrupt my vacation from time to time to deal with something urgent. That said, I promised my wife that I am going to try to disconnect, get away and enjoy our vacation as much as possible. So, I’m going to experiment with something new. I’m going to leave the decision in your hands: • If your email truly is urgent and you need a response while I’m on vacation, please resend it to [email protected] and I’ll try to respond to it promptly. • If you think someone else at First Round Capital might be able to help you, feel free to email my assistant, Fiona, and she’ll try to point you in the right direction.
24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
Thanks so much for reaching out. I’m currently attending the [conference/event name] from [date] to [date] and will have limited access to email during this time.
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The hours in your signature is a great idea! I’m about to have a non-standard work schedule to accommodate medical appointments. Totally stealing this idea!
Education Details: When you need to step away from the office and won’t be in touch with your email correspondents, or if you are going on vacation and don’t plan on checking your email messages very often, you’ll probably want to create an out-of-office/email autoresponder email message to let your colleagues, friends, clients, and family know that you are currently unavailable but will be back soon.
It got bad enough that others began begging someone to cull the list. Reply all, of course (thankfully it didn’t turn into an explosion of replies all). Someone finally did remove the email from the list.
Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.
1. 1 The Scrooge. Hellooooo . . . You’ve reached the Ghost of Holidays Future. Whose future? Yours, of course! Let me show you what it looks like. Step this way.
Here’s one example out in the world, which jumpstarted me thinking about this topic:
The OOO definitely has those two pieces. But it could be 1 of 4 people who handle things when I’m out (depending on what it is) and they may not know at all that the requestor had reached out to me first / forget to cc me. So, I’d see this as me adding to my OOO “if you contact person X, please keep me cc’ed on the message you send to person x”?
Thank you for your email. Your message is important to (Us/Me) and (I/We) will respond as soon as possible.
Uh… until when? Who should I contact in the meantime? Also, at the time of my emailing this person it was March, so I had to assume that OOO was from last year?! I finally learned that the person had left to another job. So many questions.