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Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
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If you want your message to be formal, avoid using contracted forms such as I’m and I’ll as well as informal or casual language. It’s also a good idea to start your message with an expression of thanks like: If your audience isn’t from your work environment, you could take a risk with something more fun and personalised:
I personally like it. Of course, the emails that I’ve seen still say what to do if the matter is urgent and needs to be handled now — but as a person who gets 100+ emails a day, whether I tell you I’m deleting all of them when I get back or not — if it is in the thousands of emails that might accumulate in the time I am off, I’m not going to see it or respond. Better that I tell you now that you are going to have to resend the email after I return (or get my backup to handle it now) than you sit around waiting for a response that is never going to come. It is actually pretty common in my industry for any absence two weeks or more.
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Whereas the legislatures of twenty-seven of our States have already declared November 11 to be a legal holiday: Therefore be it Resolved by the Senate (the House of Representatives concurring), that the President of the United States is requested to issue a proclamation calling upon the officials to display the flag of the United States on all Government buildings on November 11 and inviting the people of the United States to observe the day in schools and churches, or other suitable places, with appropriate ceremonies of friendly relations with all other peoples.
It’s common practice to prepare an email vacation autoresponder for when you are going to be away from work for a lengthy period of time. But in many cases that isn’t enough to give you – and those who may be wanting to reach you – peace of mind while you are gone.
Providing estimated time to customers for getting responses is the first and foremost best practice to be followed by businesses. Usually, when customers know what the wait duration is, they are not very frustrated. Hence, setting clear expectations is crucial for delivering excellent service.
I am currently out of office on annual leave. I’ll get back to you straight away when I return on [end date]. If it’s urgent you can contact [contact’s name] on (contact’s email).
Thanks for your email. I’m currently out of office until mm/dd/yyyy. If you need help, email my colleague at [email protected].
I read it as coming from a person who was overly frustrated with their regular OOO being ignored. It’s one of my pet peeves – the OOO clearly says I’m not there and to contact Bob, yet the sender continues to reply, never contacts Bob, then blows up at me when I return that their work is delayed. I would love to be able to send something like this message in the letter but it wouldn’t fly at my office.
Even if you have a job you love, there are few things more satisfying than turning on an out-of-office email responder–especially when it’s for an actual vacation. There’s some serious relaxation in your future, and it’s well-deserved.
Mine tend towards the latter for both internal and external and only get a little more expository if it’s a closedown period and I’m adding leave to one end of it, but that’s a simple “The organisation is shut between X and Y. For emergencies during this time please contact Team. I am on leave between Z and B and will not be accessing my email during this time. Please contact Email Address if your enquiry is urgent otherwise I will attend to your email as soon as is practicable upon my return.”
You can get quite creative and figure it out by yourself. However, here’s an example.
Give yourself some slack when promising people to keep up with their messages. If your vacation ends on January 18, but you know that you won’t be able to check up on old emails for the next couple of days, mention that in your reply.
I’ll be on maternity leave from [DATE] until [DATE]. For general inquiries about [DEPARTMENT/ROLE], please email [CONTACT NAME]. If this isn’t time sensitive, feel free to resend this email in [MONTH] once I’m regularly checking emails again. All the best.
My coworker tends to set his OOO for people to contact me, but he never bothers to tell me he’s going to be out of town and people may be contacting me. I’ll find out when I happen to email him and get the response. Not a huge deal, but the heads up would be nice! What if I was also on vacation?