Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.
Hi, I will be out of the office starting [MM/DD] through [MM/DD]. If you need immediate assistance during my absence, please contact [name] at [email] or [phone]. I will respond to your emails as soon as possible upon my return on [MM/DD].
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I use a basic OOO message – “Hi! I’m out of the office x date(s). I will return your email when I’m back at my computer on x date. If you have an urgent matter, please contact x or y. Have a nice weekend/holiday/etc!/Thanks!” My office WANTS us to use more personal and witty OOO messages like this article’s message. And that stresses me out. I don’t want to spend time worried about whether my OOO is witty. I don’t want to annoy other people just looking for basic info like when am I back and who they can contact in the meantime. I correspond a lot with third parties on serious matters (legal), and I don’t think a message like that is appropriate. So, I just keep using my basic message and hope my supervisor’s supervisor doesn’t email me and see that I’m not “trying.” Ugh.
Hello, We are currently closed for the holiday. If it’s something urgent you can email [name] at [email]. Kind regards. [Name/signature]
Businesses that send autoresponder messages need to ensure that they provide alternative contact options. The automated email responses or text messages should clearly mention what way customers can reach out to the business.
I’m OOO taking care of family matters and checking email intermittently. Although I don’t yet have an anticipated return-to-work date, I’m looking forward to reading your note when I’m back. In the meantime, you can reach out to Daniel Epstein, Director of Account Management, at [email protected].
It’s Christmas, what are you doing emailing me? I’m extremely busy watching Home Alone, Die Hard, and the 1994 Teenage Mutant Ninja Turtle Christmas Special on repeat until the new year. I might stop for food and toilet breaks, I also might now. Regardless of my general health and hygiene over the silly season, I’ll be back in office on January 2nd. Catch ya then, don’t forget to buy a pepperoni pizza for Splinter. (Source: Futureofworking.com)
2. Vacation Auto-Reply Email Giving Alternative Contact Person. [Your Greeting] I will be out of the office from ____ until ____. For immediate assistance please contact
I have gotten weird pushback on this that people are offended that I would say I am out for religious observance, as if it somehow implies that my reason for being out of the office is more important (or inviolable) than theirs. I don’t even know what to do with that.
By completing these items, you alleviate any concerns that may arise during your closure. This also ensures your business continues providing transparency to your customers. No misunderstandings.
Thanks for your email. Right now I am camping in the countryside with my family which means I will be completely switching off from all technology for a few days (gasp!).
I’m extremely busy watching Home Alone, Die Hard, and the 1994 Ninja Teenage Mutant Ninja Turtle Christmas Special on repeat until the new year.
As 2020 winds down, lots of people (us included) will be out of the office celebrating the holidays with family and friends. Here are some really funny, clever and snarky out-of-office messages sent this year, courtesy of HubSpot Blogs (full article here).
Is it possible to turn off the “reply “urgent”” message so they can break through the DND?
AdvertisePrivacy PolicyTermsNotice of CollectionDo Not Sell My DataPermissionsContactAbout UsSite MapFast Company & Inc © 2021 Mansueto Ventures, LLC We Crafted 5 ‘Out of the Office’ Email Templates for You to Use this Holiday Season December 21, 2018 SMACK! Media Blog, Inspiration, Smack Perspective On PR, Smack Upfront, SMACK! Media Insider, Uncategorized
I haven’t set up an OOO message since I got my first smartphone. My usual method is to glance at an incoming work email and forward it to the appropriate person, or maybe write a one-liner response saying I’m out and will answer next week.
When Outlook is setup to send automatic replies, you'll see a message under the ribbon with this information. Select Turn off to disable automatic out-of-office replies. If you want to modify the dates for your automatic reply or the message sent, use the steps above to modify your settings. Note: For Outlook 2007, to turn off out-of-office replies, select Tools > Out of Office Assistant and uncheck the Send Out of Office auto-replies checkbox. Update your Automatic Replies on the Outlook mobile app