Ha – I didn’t watch the video but still definitely get the condescension! It’s a LOT of extra explaining and direction when something like, “if you need immediate assistance, please contact Fergus at…” will do. In my opinion, cutesy stuff like this is mildly entertaining at the beginning but gets dumb/annoying shortly thereafter. Not just with OOO messages, but other instances where companies try to make being “cool/funny/laid back” parts of their brand in really obvious ways.
My snarky colleague sure did in his out-of-office message below. We send thank-you letters in response to holiday gifts, so it’s only natural to expect the same gesture in our work inboxes …
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Thank you for you message. Our offices are closed until [insert date] and I am out of the office. Our entire staff is reflecting on a wonderful year, resetting, and recharging for 2018. We will respond promptly after the holidays, but in the meantime we will be busy doing the following:
If you’re out for several days, then sure, say when you’ll be back and leave info for who to contact in the meantime.
I’ll also admit to not changing my voicemail for OoO in the past 3 or 4 years. I rarely get calls anymore it’s just not worth it… I figure if they don’t reach me by phone they’ve already emailed me or will email me after the voicemail.
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Okay. Before you go into fancyland or funnyland about how you're in the woods protecting yourself against bears, remember Rule 1! Make sure you have all the pertinent details in your out of office message.
There's a term that we like to use around here called "snowbirds," which is used to describe those who once resided in the northern part of the U.S., only to flee to warmer parts of the country during the winter.
Out of office messages provide an excellent chance for you to produce leads and enjoy your vacation in the best way.
When Amy Spurling, cofounder of the company perks software company Compt, went on vacation, she ended her message with a clear direction about who to contact: “If you need immediate help, please contact [name and email address]. I will be responding to all emails on my return.”
What a year...you deserve a break. Use this email generator to create your custom 2020 vacation responder.
If you’re out for the day, I think you literally just need to say “I’m not in the office today, but I’ll respond to your message as soon as I’m back.” If people need an answer to something today, they’re smart enough to figure out they need to ask somebody else.
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Automated text messages can not only serve as response placeholders until you’re back in the office, but they can also be: A first line of contact for customer service inquiries A lead generation toolA promotional channel for your contentAnd so much more!
“No matter what your best intentions, you're going to get bogged down the minute you return to the office,” Sullivan says. “Don't set exact timeframes for responding to messages in your OOO. Instead, set general expectations for‘I'll respond as quickly as possible upon my return,’ giving you some leeway.”
Hello, I’m away for the weekend. Back on Wednesday. I’m in [COUNTRY] drinking coffee. Eating lots of food. Should have internet on the evenings to answer the important emails. Please send photos of penguins to Twitter @[HANDLE] to alert me that you’ve sent an email. This is most important.
Yes, this, and when people use OOO message as a “do not disturb” but then email you back right away. That’s not how OOO or email works!