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If your query is urgent you can contact my colleague, Rachael Farley, on [email protected] or call our office on 01325 778 786.
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First things first: let’s go over the basics of an OOO email. In your away message, you typically include the following: A quick “I’m out of the office” phrase. The date or time range you’ll be out. Who to reach out to in case the sender needs immediate attention. A sign-off.
While not QUITE as annoying as “Have a great day!” there are several people/departments who use an auto reply for the most frequently asked questions or information for their department…something along the line of an IT auto response that says: “To submit an IT request or check for an updated status on a request, please visit request.business.com”
Of course the people on my project never use the calendar for work trips. I don’t find out that someone is on travel until I get the OOO autoreply. Weirdly, everyone puts their personal leave on the calendar and includes the reason, especially doctor visits. I don’t need to know why you are absent.
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If your message is urgent, fear not — we’ll get it addressed. Try doing one of two things: Send me an email at [email protected]. Just kidding. That’s not a real email address. Reach out to my manager at [email protected] in my absence.
Website: https://www.weavehelp.com/hc/en-us/articles/360060999791-Listening-to-Voicemail-Messages
I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is time-sensitive, please send an email to [contact name] at [contact email].
Merry Christmas and thanks for your email! I’m taking a few days off to spend time with my family and friends, so I won’t be answering emails as quickly as usual. You can expect to hear back from me by (insert date). Hope you have a Merry Christmas!
Also, IMO, it’s putting the burden of knowing and managing your schedule on the other person. You expect them to be paying enough attention to you to remember when you come back and to resend their request. That’s not reasonable.
Remember that it’s important to choose the tone of your message based on the final recipient.
You can manually turn on DND mode to auto text, see the video with steps: https://www.youtube.com/watch?v=h0jJwjpE87o.
This is also good. I have two group emails for standard tasks. The SOP is that if someone uses those, one of the people on that list will indicate they have it and reply all when the task is complete. That way we all have status without anyone having to remember who is OOO that day/week.
Something like, “I will not have access to email while I am out and will get back to you when I return. If your issue is urgent, please resend your email after X date,” would be… more polite, I guess.
It’s crucial for clients to feel as if they can rely on you if they have an urgent request. Before taking time off, you need to create an out-of-office email response. Let your clients and business partners know that you are currently unavailable, but will be back soon. They, understandably, expect you to reply promptly… but everybody is entitled to some time off. Just remember keep your contacts in the loop.
I ran a nonprofit organization staffed entirely be volunteers (I was one). After one too many people incensed that we did not follow up to their emails within two hours, we had to include an OOO message that said we were a volunteer organization, and any request may take up to two weeks to process. Please email again if you have not heard from us by then.