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When you share transparent business information and provide alternative ways when the relevant channel is not available, it delivers a delightful service experience.
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For many roles, of course, the sort of OoO described wouldn’t work. But there are a lot of roles where people would survive just fine letting their requests sit for an extra week before forwarding again. And especially at smaller companies where there they might be pressed for coverage when people are out, I think it’s great to normalise that a job is basically ‘off-line’ for a week or two so that the employee can rest and recharge.
That advice Reynolds jokily shared in fact goes directly against a recent article in the Harvard Business Review. Short, sure, and sweet, why not? But ruling out the personal and the emotional? Think again, because those are the very ingredients that can help your correspondents feel more connected to you. Colour your OOO with a dash of personal information – how about saying where you’re off to and why – and you’ve a ready-made conversation starter for the next time your paths cross.
You need to let colleagues, clients, and prospects know that you won’t be available, while ensuring that they know the best course of action to take while you’re away.
I much prefer a team calendar that I can check rather than loads of Free invitations at the top of my calendar taking up space. My previous team did the former and I tried to get my current team to change to it but it didn’t stick unfortunately.
I agree. I think this one is way too long and comes off as trying to be too cute.
I’ll be on maternity leave from [DATE] until [DATE]. For general inquiries about [DEPARTMENT/ROLE], please email [CONTACT NAME]. If this matter is not time-sensitive, feel free to resend your email in [MONTH] when I will be regularly checking emails again.
You should avoid technical jargons Avoid complex vocabulary that creates confusion Maintain a friendly tone
Like, relax. If the dates are outdated, you can probably safely assume I’ve returned already and that I’m spending my time getting back to people instead of worrying about my very clear out-of-office message. If you’re really concerned, you can contact the backup person whose information I provided IN THE MESSAGE to confirm or just, you know, text me.
My boss does not understand OOO and thinks I saw his email and sent the reply personally and does not understand why I didn’t answer the actual question.
Thank you for you email. I am out of the office from [insert date] until [insert date]. If you have an urgent request, please contact [insert name] at [insert email].
Here is a good example of setting a queue message when all your support agents are busy.
If it’s not important and you’re just a little bit bored then you can amuse yourself with these fun facts until I return. When hippos are upset, their sweat turns red. Bananas are curved because they grow towards the sun. There are approximately 100,000 hairs on a human head. You can buy eel flavoured ice cream in Japan. A group of jellyfish is called a smack.
I'm out of the office enjoying the holidays until [date]. I'll respond as quickly as I can when the festivities are over and I'm back at my desk. If your request is urgent, please reach out to my colleague, [name], at [email], for assistance.
Found it! (Reddit’s own search functionality is garbage, but it’s so easy to google for reddit posts, thankfully)
Website: https://infinititelecommunications.com.au/updating-your-phone-system-greetings-voicemail/