First things first: let’s go over the basics of an OOO email. In your away message, you typically include the following: A quick “I’m out of the office” phrase. The date or time range you’ll be out. Who to reach out to in case the sender needs immediate attention. A sign-off.
We look forward to assisting you with all your scan tool needs in 2017! Happy Holidays! Sales & Order Inquiries Track My Order Online Payment Info Shipping & Returns Warranty
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The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
Hi, and thanks for writing! I’m out of the office with no access to email until [DATE]. If your request is urgent, you can contact [EMAIL] for assistance. Otherwise, I’ll get back to you as quickly as possible when I return. While you wait, why not subscribe to our fantastic newsletter? You’ll get actionable tips once per week geared toward helping you grow your online business. Join us here [link].
It’s my favorite time of year, which means I’m currently out of the office chugging mugs of choco, stuffing my face with fruit salads and cakes, and attempting to fulfill my lifelong goal of memorizing every single line of [your favorite holiday movie].
Hello, Our office is closed for holidays from [date] through [date] and returning on [date]. Through this period we will not be able handle any enquiries. If you need immediate assistance, please contact [name] at [email] or call [phone number]. Otherwise we will respond to all emails as soon as possible once we return to the office. Warm regards.
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Now, make sure you take care of the additional settings for DND and turn off “Scheduled.” Make sure the phone can set on DND mode “Always,” otherwise you can expect some calls while the phone is not locked, which may ruin your vacation.
Note that the poaching email does not have any other contact details other than the leaver's - this is to try and funnel all enquiries to the leaver as part of the poaching plan! More tips here.
Dear Customer, Our office is closed and you can expect to hear back from me by [date]. Have a great holiday! Regards [Name/signature]
If they think you’ll be checking in, they might still attempt to get in touch with you. In the event that you take vacation time or personal time, they’ll try to contact you less often.
Again, be as specific as possible and provide as much detail as possible on how they can get their questions answered or problems resolved. This will ensure you come back to fewer fires and headaches.
Not every vacation you take is going to leave you completely unreachable. For those days when you’re out of the office but are still checking and responding to email or phone calls, make sure your message explicitly states that people will still be able to reach you, and how:
I have traded a white Christmas, bulky sweaters, and hot chocolate for sandy beaches, sun tan lotion, and margaritas… and yes you guessed it I’m out of the office.
8) I am currently out of the office. I have a cell phone, but I will not be giving the number out. If you can guess the number, however, I will take your call.
Hahahahaha, reminds me of the time the entire giant department (hundreds of people) had to sit through a SLIDE SHOW of a higher up’s trip to Europe, in person. They sent a survey afterwards–thankfully anonymous–and I said it was extremely inappropriate to make us sit through his holiday snaps when most of us can’t go on vacation at all and it was supposed to be a WORK meeting.
You Need A Better Out Of Office MessageWe don't need professional politeness. We need honesty.