Help your users know when to expect a response. It’s easy to show customers your team’s availability and let them know when they can get assistance from your team. You can manage their expectations by setting your office hours and expected response time.
I’m betting Ace means part-time staff working their regular schedules. So if you work regularly work 30 hrs a week, I don’t need your OOO for the other 10 hrs (assuming a 40 hr week), but if you’re on vacation for multiple days or a full week, then yes, use an OOO message.
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Most likely, one of the last items on your to-do list before logging off for the holidays is setting your out-of-office email message.
I’m OOO taking care of family matters and checking email intermittently. Although I don’t yet have an anticipated return-to-work date, I’m looking forward to reading your note when I’m back. In the meantime, you can reach out to Daniel Epstein, Director of Account Management, at [email protected].
Give complete details of the person they can contact if there is an urgency. If you are in charge of multiple departments, you can add more people along with their expertise area so that customers know who they should reach.
This is hilarious. I always read those kinds of efficiency hacks and think “wow, I wish I had the kind of job that let me set hard, weird boundaries for myself that inconvenience everyone else,” and now I learn that I apparently could have just asserted it without it being appropriate at all.
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Office Closed For Hari Raya Aidilfitri Holidays Dear All Valued Customer And Suppliers Please Be Informed Tha Monday Tuesday Selamat Hari Raya Resume 32 Creative Out Of Office Holiday Messages Holiday Messages Office Quotes Funny Verses For Cards
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The date range you're gone but more importantly . . . The day you will respond. (Pro tip: If you seriously get a ginormous volume of emails when you're away, or you're going to be gone for an extended amount of time, make sure this date is one or two days AFTER you're back from your vacation. Under promise, over deliver, do your laundry.) Alternate contact if there is an emergency. Your phone number (if you absolutely must, but I don't endorse this).
This is one reason I rarely give a contact person. My company is terrible at communication, and not only could you easily be sent on a OOO chain, you could also be emailing someone who is out who didn’t even use OOO.
Editor's Note: This was originally posted in July 2018 and updated and republished on the date posted in the article. Enjoy!
Sometimes people will think it’s okay to ask a quick question while you’re out of the office. Avoid the interruption by including at least one person who can answer questions in your absence.
In my office, most of the phone lines just didn’t even have voicemail, because we already got enough abuse in regular phone calls (university parking office). When we switched to VOIP, that went away, but at least now they get *badly* transcribed into our email boxes…
If you’re anything like I am, you probably fall into team two. That doesn’t leave a lot of time to get creative. But if you plan ahead, you might be able to craft some hilarity.