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Just because you are away, you still have the chance to keep the business going. Let your email work for you, by offering different things that will ultimately increase the chance to attract new customers. Your marketing team will be so grateful!
Have you ever had one of those most amazing kind of days; the kind of day that you will remember when you are old and gray and telling your grandchildren stories? Well, I seem to have those days quite often. In fact, if you’re seeing this message, it’s probably because I’m having one of those kinds of days today, and I’m not going to respond to your message.
Optionally, click the Attach Invoice checkbox to automatically attach the customer’s invoice to the auto-response.
Proof that some people just Don’t Get It: in response to my out of office voicemail message directing callers to contact my co-worker for anything urgent, a woman left the following message on MY voicemail: “Co-worker, I am having this issue, blah, blah, blah. Please call me at X.” Yeah, I–not co-worker–got the message a week later when I returned.
While you’re writing and activating your out-of-office message, sidestep these pitfalls:
Hi, Happy holidays, and thanks for your email! I’m taking a few days off to spend time with my family and friends so I won’t be answering emails as quickly as usual.
It’s my favorite time of year, which means I’m currently away from my inbox chugging mugs of cocoa, stuffing my face with cookies, and attempting to fulfill my life-long goal of memorizing every single line of [your favorite holiday movie].
How's that for an out-of-office message? Probably not ideal. As a working professional, emails are your lifeline. And even when you're not around to respond, you need to let senders know you're not actually ignoring them.
Oh my gosh, yes! This also drives me crazy. The game of emailing 15 people because they are all out and pointing to each other as their back up. Infuriating.
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1. Out of office annual leave/vacation templates. The most common example of an out of office message, this is often the last thing many do before going on holiday.
Start by recognizing your backup contacts for the time when you are out of the office. Make sure that, when needed, they can be available to help customers instead of you. Meeting with your co-workers and making everything clear should be one of your top priorities. The person who covers you while you are gone should not find that out by receiving an email out of nowhere. Be professional and plan everything properly — you are about to take a break, after all.
My pet peeve is when people put a contact in there but then don’t include their contact info, assuming anyone would have it. I don’t always and that’s super annoying.
Sometimes people will think it’s okay to ask a quick question while you’re out of the office. Avoid the interruption by including at least one person who can answer questions in your absence.
Just kidding, I'm not in Hawaii. How awesome would that be though, right? Instead, I'm enjoying a peaceful vacation in my living room. That being said, I'm not in the office right now, and will respond to your email after [date].