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Out-Of-Office templates (OOO) are a type of auto-responder that instruct eDesk to reply automatically to messages that arrive during one-off office closures, e.g., during a national holiday. For example, a customer sends your company a message on Christmas Day, but the office closed at 6pm on Christmas Eve and will not reopen until the 29th December. If you have set up an OOO template for this holiday period, eDesk will immediately respond to the customer with a message that reads : "Thanks for contacting Joe's Bikes! Just to confirm that we've received your message and that a member of our team will respond as soon as possible. Wishing you a very Happy Holiday from everybody at Joe's Bikes". This message is pre-written as an OOO template and is set up to be triggered for any customer messages that arrive between 6pm on 24th December and 8am on 29th December. You can use OOO templates to auto-respond to messages during any one-off time period when your team is unavailable to respond in person. Setting up OOO templates is easy - we'll show you how! Note: To access this tour you must be an Admin or have permission to access Templates. To find out more about this, click here.

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Others like to take the opportunity to inject a little personality and make the reader smile, like our very own Rachael’s summertime out-of-office:
“I’ve been whisked away by angry looking men in suits and taken to a small room with one light, a little water and a laptop. I’ve been told to write. I think these men are from my publisher. I’m hoping to be released on Thursday so I can start to responding to emails again.” .

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For non-urgent inquiries, I will return your message as soon as I get back in the office.
I used to work at a place where we would occasionally send reports of network misuse that sometimes included inappropriate images the user had stored on work devices. One person had an email system that was somehow set up to make any attached images the profile pic for that account. So she would end up with random pornographic images as the profile pic whenever she received reports from us. She said she had no idea how to change it and could we please help? Since she was not part of our company, and I have no idea how that could even happen, I just started sending her kitten pictures after every report that included an image. Problem solved.

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Thank you for your email. I am no longer with [company name]. Please direct enquiries to [insert name and email] or [insert name and email].

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We’ve gone into lockdown in my state again, and one of my colleagues (events) has put the following as her out of office: Thank you for your message, I am working however there may be a delayed response as we manage our current events that have been affected by the recent XXXXXX Lockdown. I will respond to your request as soon as I am able. If the matter is time sensitive that can not wait please contact me on my mobile:

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Company President doesn’t want sales to use ‘out-of-office’; they’d prefer that the customer feel we were always available for them – 24/7. They also say that vacation are just nicer places to read emails….

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    So from [date] to [date], I am going to be laid out in the sun catching a tan and reading a book.

    hi i want to be able to hear calls and alerts while at the same time if my phone is in lock to auto reply. is that possible? to have both?
    We log in to the voicemail account and simply activate any of the 4 greetings. With our Cisco VoIP system, I am able to create a Standard, Alternate, Closing and Holiday greeting, however, I can only activate/use the Standard or Alternate Greeting during business hours. I can only activate the Closed or Holiday during specific times.

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    I’m not sure I agree. Just as it’s part of the job for someone to handle their emails, it’s also part of the job for the sender to make sure that their request is sent to someone who is available.

    Here is a good example of setting a queue message when all your support agents are busy.
    Otherwise, a referral to your company’s general contact email or a simple ‘I’ll respond when I get back, stop bugging me’ should do the trick.

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    6.) Bienvenido/a a John Doe. Nuestras líneas de teléfono no están operativas durante los períodos de vacaciones. El horario de oficina se puede encontrar en nuestra página web www.johndoe.de. Le damos las gracias por su confianza y le deseamos a usted y a su familia unas felices fiestas y un próspero año nuevo.

    The only thing I add to that boilerplate is if I’m working but mostly unavailable.
    Thank you for getting in touch! I’ll be out-of-office from [date] to [date] and will not be checking email during that time.

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    This isn’t about an off-key OOO message, but one where a rogue OOO message drove our department insane for a day and a half.

    There are multiple ways to craft your out-of-office message, but there are a couple of standard best practices to follow that will ensure you don’t come back to angry or confused customers, coworkers, or vendors.
    Was required to do this at my last job and our script was to say “I’m working from home today. If you need to reach me urgently, call me at (personal/home/cell number).”

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Holiday messages are short phrases, where people wish happiness, joy and cheer to others. At certain times of year like Christmas and Thanksgiving, employers and employees send these messages to let recipients know they care. Depending on the recipient, your holiday message may be more formal or casual in tone.

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Please note that you have already sent me one email. I’ll be 1 percent connected while on vacation so I’m not 100 percent panicked on return.

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Of course, I had one POTENTIAL cient who got the “I’m in court and can’t call you back” repeatedly calling and demanding to know why I wasn’t calling him back. Like “I;m IN COURT DUDE. The JUDGE takes precedence over you.” He really expected me to tell the judge to take a recesss so I could call him back. I eventually got back to him with an email “I think you might be better off with another attorney.”

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21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"

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