Most likely, one of the last items on your to-do list before logging off for the holidays is setting your out-of-office email message.
I used to hire a lot (hundreds) of freelance writers who would each be given a deadline by which their particular project was due. As these were large projects, they typically would have several months to complete them. I soon discovered that a significant number of freelancers (at least 25% if I’m remembering correctly) would email a couple of days before their assignment was due to report the sad news that they would be missing their deadline because “someone close to [them] had just died”.
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If you’re looking for a classic OOO message, this one is for you. Perhaps you work an industry that values directness and getting straight to the point, and playfulness may be off-brand. This response covers all of the most important bits of information every OOO needs: the date you will return to the office, when they can expect a response back, and who to contact in the meantime. That’s it!
The key to a good note is to let the person feel that you are really thinking of them. A good note keys into the person it's being sent to and reflects a special connection. (If you're writing to someone you don't know well, this is even harder. But I'll get to that later.) 1. Don't write the note when you haven't got a lot of time to think and ...
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19. "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."
I will be out of the office on Thursday, November 8th, and Friday, November 9th. I will be back in the office on Monday, November 12th, and will not be responding to any emails until that time.
Too little info is frankly worse, IMO. All you need for an OOO is date you are coming back, and who to contact in your absence if it can’t wait for your return. If it doesn’t have that, why bother having one at all?
Auto Responder is a cPanel mail feature that can be configured to automatically send predefined response messages to anyone who sends mail to a particular inbox.
She’s been with our org for 32 years, haha. And our departmental email policy for the last at least eight of them has been “check your email at least twice a day.” Definitely no expectations of a 15 minute turnaround.
I’d be happier getting this than one of the out-of-office messages that provides waayyy too much detail — “I’m at home nursing an unhappy stomach, hope to be in tomorrow, but meanwhile am resting and checking email in between bathroom runs,” etc.
Apparently, people receiving such a notification rarely get angry. "The response is basically 99% positive, because everybody says, 'That's a real nice thing, I would love to have that too,'" Daimler spokesman Oliver Wihofszki told BBC Radio 4's Today programme. Holiday envy has been replaced by corporate email policy envy.
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This help file will guide you through creating Out-Of-Office templates that will be sent automatically to customers during one-off office closures, such as during holiday periods. Before you start You’ll need to have access to Templates in your Settings in order to view, create and edit templates. If you don’t have access, you can request it from an Admin user within your business. Note: To find out about the other types of templates that eDesk supports, click here.
I work for a Japanese company which has a regular rotation of engineers who come over for 2-4 years so we get some enjoyable translations for all manner of communication.
Using email copy creatively can go miles when using an autoresponder. The mundane, repetitive language is the number one reason behind people sighing and not the unavailability of the concerned person. Getting creative with the email copy can de-escalate the frustration and even put a smile on their face. Everyone needs a break, and words can convey it beautifully like this example.
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“With 76% of people reusing passwords, hackers only need to guess one to gain access to multiple accounts,” Sadler says.