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o [name] good morning! All our support agents are busy right now. Your estimated queue time is 6 mins. Thank you for reaching out to us. Hey [name] Very good morning to you! I am sorry that you need to wait for [time] as all our support executives are busy. We appreciate your patience. Thank you!4. Out of office automated reply messages
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The use of humans is weirdly condescending to me, like people who say ‘doggo’ sincerely. It seems incredibly off at work.
Tested to/from 2 iPhones (1 personal/1 work phone) and neither of them receive the designated Auto Reply Text. What am I doing wrong?
If you don't want the messages to go out right away, select Only send during this time range.
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Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
Yes – this might amuse me if I got it once, but it would get old very fast . Maybe as an internal message if it fit the office culture. If I were an outside client or contractor and got something like that I;d see it as unprofessional (although I get that cultures and industries differ)
While the sender waits for your response to their email, take the sting out of your absence by involving them in a holiday survey, like the one below.
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Most awkward/painful one I ever saw was a former co-worker. ~10 years ago when he left on paternity leave, he said as much in his out of office. The baby was stillborn. It stayed up for the month or so until he returned. Those of us in the same office of course knew the situation, but we regularly communicated directly with multiple offices in different states and countries. The very first time I saw it I was overcome with dread about how many congratulations he would receive and have to tell the story to. I was much younger and afraid to rock the boat then, but I think now I would push his manager and IT to use their ability to access his account and change it.
My project is entirely phone based and we don’t have voicemail, either for the project line or individual staff lines. We used to, but we found we spent so much time returning voicemails and getting people’s voicemails that it led to us missing calls and going in an infinite loop.
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The worst one I ever received was from a coworker (senior to me, but not my manager) many years ago. I’ll paraphrase it as my memory isn’t great:
You need to let colleagues, clients, and prospects know that you won’t be available, while ensuring that they know the best course of action to take while you’re away.
Just say you’re away from your desk! Or if you’re out for more than a day, just say you’re “away” until XYZ date.
An out of office message is basically a quality of life feature both for you and your business contacts. By warning your clients that you won’t be able to reply to their message right away you save the time they might have wasted on follow ups. You also won’t lose prospects who might’ve believed that you’re ignoring their request otherwise.