I take advantage of the ability to send different OOO messages to internal or external addresses. Internal addresses get a couple of people to contact if it’s urgent, usually my direct report and my backup person, since between them they can cover pretty much everything I do, or at least they’ll know who can. External addresses get a more general notice: “I am temporarily out of the office. If your message is regarding the Llama Care project and requires a prompt response from our Llama Grooming Team, please make sure that [email protected] is one of the recipients of your message.” Probably not the most elegant phrasing, but we have a distribution list for this very reason. Even requests that they know only I handle are supposed to go to the LG list.
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Many businesses are using automated messages for retaining their customers and setting good examples for other businesses to follow. Using the auto reply messages rightly helps the business from taking impromptu decisions.
One year my organization mistakenly left me off the phone directory. I made no attempt to correct that. The only people who could call me we’re those who knew my number; everyone else had to use email.
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Now make your email unique when you are out for traveling for work and be a standard part of the job. If you are traveling to a conference you can set up your email.
Use your absence as an opportunity to show off to customers and peak their interest in your content. Sending an out-of-office email is a good way to provide clients with more details about your business. Offer a link to an interesting online resource that your company has developed, like a blog post. This way, recipients are made aware of which lines of business your company are actively engaged in.
Every November without fail, when I take a week off for deer season, I start my OOO with “GONE HUNTIN’!”
Another (also memorialized via a TikTok) is not exactly an OOO responder but it’s a great example of unapologetic bluntness. “Baby, I’m not even here,” the woman in the says while preparing a margarita and talking about not responding to calls or emails during approved time off. “PTO? Prepare The Others. I’m a ghost.”
I’m tempted to make out a “SUPER DUPER HELPFUL COWORKER” certificate to hand to them.
Remember, your email signature is as important to your company as all of your other corporate branding. Update any marketing promotional banners with seasonal offers. When the holiday season is over and your promos have finished, make sure you are no longer using a Christmas themed banner.
I am currently on annual leave and I return to the office on Monday 21st September. I will reply to your email as soon as possible.
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Yes! I once went through a chain of 4 people’s OOO and was finally directed back to the first person. It was our benefits broker and you can bet that was the year we decided maybe we should entertain other options before renewing our contract.
So there you have it! While having fun with your auto-responder, try not to get carried away and end up upsetting anyone or get in trouble with HR! 😉
We had someone at my old job whose auto-reply stated that they were at a “White Privilege Conference”. Granted, the conference was about dismantling White Privilege, but to someone outside our work who didn’t know that, I imagine that got quite the reaction!
Businesses rely on delivering excellent examples of automated reply messages to manage customer expectations and make them feel valued. However, it is recommended to follow the key ideas for creating professional auto reply messages to provide instant communication.