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I have literally never seen an OOO that wasn’t “I will be out of the office until DATE/further notice. Please contact X or Y at EMAIL/PHONE if you need assistance.” This is fascinating stuff.
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Optionally, complete the fields in the Usage Conditions section. Click here for a description of each field. You can use these fields to tell eDesk to auto-respond with this template only for tickets that match these fields, e.g., tickets for a particular marketplace.
Also, a lot of you have asked where you can find Aviation Gin, so I had the whizzes in our website department whip up this locator aviationgin.com/locator
I’ll be on maternity leave from [DATE] until [DATE]. For general inquiries about [DEPARTMENT/ROLE], please email [CONTACT NAME]. If this matter is not time-sensitive, feel free to resend your email in [MONTH] when I will be regularly checking emails again.
My fav is the one I got that was “I’ve retired and I won’t be checking this account EVER AGAIN!”
Give complete details of the person they can contact if there is an urgency. If you are in charge of multiple departments, you can add more people along with their expertise area so that customers know who they should reach.
To create a new OOO template from scratch, go to Settings → Smart Tools → Templates, click + Add Template, and select Out-of-Office from the menu.
My OOO messages are always pretty casual, and the last line in the list of “for X, contact Y” is always something like “for chili recipes, contact Z”.
Thank you for your email. I am out of the office in observance of [holiday] with limited access to email and will return on [date]. Your message is very important to me, and I will respond as soon as possible. If you need immediate access, please contact [number].
For immediate assistance, please contact me on my cell phone at (your cell phone number).
Over Twitter DMs, one woman sent me her OOO messages from when she was diagnosed with breast cancer. The messages — composed while she was undergoing chemotherapy treatments and recovering from surgery — were detailed and unique. They offered touches of humor, honesty, details about her treatment schedules and set expectations for others trying to reach her. She offered alternative contact options for potential emailers to make sure urgent requests didn’t fall through the cracks but offered a dose or reality as well. I particularly appreciated this line:
With all these changes, the simplest tasks come saddled with a lot of extra questions. Take the out-of-office message. Do you really need an out-of-office autoresponse if you haven’t seen an office since March? The simple answer is yes.
The holiday benefit is available to U.S. regular, full-time staff members. Staff members whose employment terms are for four months or less are not regular full-time staff members.
The idea for this one is to pick your favourite Christmas carol and repurpose it for your out-of-office response. It’s festive and sure to get a laugh! (Whatever you do, just don’t pick Baby It’s Cold Outside).
I think in an industry/company culture where that kind of responsiveness is expected/normal, that makes a lot of sense!
Good lord. I would develop an irrational need to reply to the OoO with like, are you okay? It’s been 14.8 minutes.