Two to three sentences is usually enough to tell recipients everything they need to know.
I worked in a call center for Big-Evil-Bank for five years, and every new manager would have a different OOO policy/pet peeve that they would require phone-miners to follow. In particular, the memory of the six month period where we were forced to put an OOO up if we left our desk for so much as ONE HOUR smacked me in the face when I saw question. That was by far the worst/strangest/most tedious OOO policy I have ever been forced to follow.
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If it’s not that infinite loop of autoreply hell, you get the “I will not be reading or responding to any email sent during this time. Please resend your request after August 1st.” dismissal.
9. Office Closed for Christmas. Use this template for Christmas holidays. Hi (specify the Name field id), Our office will remain closed for Christmas. We assure you that all your emails will be answered as soon as we return to the office.
If you’re off to have fun on your vacation, you might as well have some fun in your OOO message! And hey, you might inspire someone else to start planning their next holiday.
The subject line. This is the very first thing your customer will see, before they even open your email. The opener. The first line is what greets the customer as soon as they open your email. The “thank you” The body. The email signature.
An out-of-office message is an automatic email sent by an email account that is temporarily not being checked by its owner. Every new email to this account will trigger the out-of-office message, which is sent directly to the original email's sender. Most email service providers allow you to activate this option and customize your message.
Also, IMO, it’s putting the burden of knowing and managing your schedule on the other person. You expect them to be paying enough attention to you to remember when you come back and to resend their request. That’s not reasonable.
13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."
I didn’t watch the video, but reading the transcript I got the vibe that the author is one of those people that thinks they are a lot more clever than everyone else does.
Website: https://bridge.insure/faq-items/script-samples-for-recorded-messages-ivr-auto-attendant-greeting-hold-messages/
I do feel like the person who wrote it may have some issues in their organization with, oh let’s call it fire fighting. People who don’t necessarily think through the process of who would be most effective at dealing with the problem at hand. This reads like the message of someone who is used to getting everything dumped in their email and this OOO is an attempt to manage expectations and distribute issues to the people most able to quickly and effectively deal with a range of problems
Out of office messages can be as concise or detailed as you need but should follow a standard structure. Here are two templates you can use to create your own message.
If you see the Automatic Replies button, follow the steps to set up an automatic reply.
If you are reading this, it is because John Whatsisname cannot help you – he has left the company and no longer uses this email address.
Too little info is frankly worse, IMO. All you need for an OOO is date you are coming back, and who to contact in your absence if it can’t wait for your return. If it doesn’t have that, why bother having one at all?
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