As promised, we’re back with more information about Vtiger Social! Previously, we introduced[1] you to the Social module and discussed its Facebook aspect[2]. In this post, ...
This is what I’ve seen most often in my career. Problem is, the contact is almost always the admin. I’m the admin. Everyone’s idea of assistance is different. Often, I didn’t have the knowledge about the issue in order to be of any assistance. I wound up spending more time running around looking for answers than actually working on what was on my own plate. It’s exhausting. Otherwise known as “please don’t call us for unicorn problems when we handle llamas. Literally, we can’t do anything for unicorn problems.”
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Our office will be closed on [date] for the public holiday and will reopen again as normal on [date]. Contact details for emergency can be found on our website.
Yep. I work with people all over the US so I have no idea who is at home or actually in the office.
I have been out the office working from home for more than a year now. After a few weeks of remotely checking VM (and sometimes forgetting for days) I simply changed my phone setting so you cannot leave a message. I have not regretted since. On very few occasions people have clicked 0 and gone to reception. Reception can IM me and ill call or email the person back if I want or they can give them my email. Everyone else either emails me or if they already have it call my cell. Internal people never call my phone they use IM or video chat. No one internally has had an issue with this and this eliminates the whole hey call me back to spend 30 minutes talking about something that I could have answered in 2 minutes in an email.
In my absence for pre-sales support services, you can drop an email at [email protected] or reach out to (YOUR COLLEAGUE’SNAME)/[email protected]
You may also want to include bullet points of what is in progress so that your client knows you’re on top of things. That will also likely reduce the amount of emails sitting in your inbox when you return. Unlike a more generalized email (like the one I’ve provided) that you can send en masse, you’ll want to set aside some time to send more personalized emails out.
Same. I’ve been out of the office for over a year and did not change my voicemail message on my desk phone, nor have I checked it in that year. To be very honest, I didn’t usually check it even when I was in the office.
If your request is urgent, don’t sit around. Send your request to [contact’s name] at [contact’s email].
Optionally, set a date range for your automatic replies. This will turn off automatic replies at the date and time you enter for the end time. Otherwise, you'll need to turn off automatic replies manually.
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My fav is the one I got that was “I’ve retired and I won’t be checking this account EVER AGAIN!”
But it seems a bit too chock full of dismissive, thinky veiled put-downs really. I wouldn’t want to work for someone would lump the people who work for them as competent humans (oh-em-gee, thanks), is that the best they can do to describe people? Oh wait….they look out for her (is she a princess) and each other (should I start applauding now?). No one needs to call me or anyone else a rock star, best teapot decorator in the multiverse, or amazing humans all the time but the best she could crank out was competent + humans. I get the attempt to be witty but it’s really sad that she isn’t more generous.
While I won’t be quite as far as the North Pole, I will still be completely disconnected from my inbox until my return. So, if you require immediate assistance, please send your email to [contact name] at [contact email].
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The vice-chancellor of [X] University is extremely pleased to announce the winter vacations from the 25th of December to the 6th of January 20XX. All the offices of the University Campus enclosed for the said period. Have a safe holiday and enjoy the break.