Which is why the workers who do have the ability, whether through place within the hierarchy or company culture, should not squander it. In fact, they should recognize the OOO as an opportunity to model and normalize organizational or even industry-wide guardrails (as opposed to bullshit feebly-maintained ‘boundaries’). It’s why, starting this summer, we need to embrace the blunt, descriptive OOO message.
Hi, Thanks for your email. You can expect a response when I return on [MM/DD]. Please contact [name] at [email] or [phone] for anything urgent. While you’re waiting, here’s something I made for you: [blogpost, ebook, brochure, checklist, etc.] I hope [name of thing] makes your day a little easier.
.
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The subject line. This is the very first thing your customer will see, before they even open your email. The opener. The first line is what greets the customer as soon as they open your email. The “thank you” The body. The email signature.
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The email I send out always says something along the lines of “I’ll be away Thursday and Friday, so if you need anything from me, please let me know before noon on Wednesday. Thanks!”
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Think about your tone and mood - you don't know who'll be getting these out of office auto reply emails so be mindful of the impression you make. Think of the boss, the CEO, a colleague you like, family members, clients you like. That said, there are some bridge-burner examples below to tempt you!
On behalf of all people who have trouble typing on the miniature keyboards, my apologies :)
Hi, I will be out of the office starting [MM/DD] through [MM/DD]. If you need immediate assistance during my absence, please contact [name] at [email] or [phone]. I will respond to your emails as soon as possible upon my return on [MM/DD].
That’s basically my OOO message also. I’ll admit, I haven’t checked my office phone in weeks for VM, because anyone internally (or externally with any brain) would IM or email, and any spam calls can just sit in my VM.
Personally, I’d think it’s funny to receive an OOO like was in the video, at least the first time. It wouldn’t fly AT ALL at my company, but it’s at least interesting. All I really want to see is how long you’re out, and who I need to contact instead.
The problem is that some people will just keep the old message, with contact information for their coverage and whatnot. If you do this, it’s important to change the date.
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I’ve only seen it used for certain roles – usually admin-type ones – where people are fielding a significant amount of requests, so the potential vacation backlog could become prohibative and discourage people from taking time off.
Have a Merry Christmas and a Happy New Year [or any variation on these salutations].
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