An easy win here is to be specific about your out-of-office dates, or to be upbeat about why you are out of office.
I only set my out of office if I’m going to be gone for more than one full day. Like, right now I don’t bother if I’m going to be out for one day, because in general the people who email me either know I’m out for a day or are unfazed by waiting 24 hours for a response. The last time I went out of office for a week, I came back to about 65 emails, 9 of which would have actually required my attention when I weeded through them. If I got a higher email volume, I’d do for a single day though.
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When crafting an out-of-office reply, keep in mind that you must provide sufficient detail so that recipients understand exactly when you’ll not be able to respond.
“some things are MORE important than work” definitely comes off as aggressive to me. “How DARE you email me when I’m doing something MORE IMPORTANT, and for that matter why aren’t YOU spending time with YOUR family?!”
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It got bad enough that others began begging someone to cull the list. Reply all, of course (thankfully it didn’t turn into an explosion of replies all). Someone finally did remove the email from the list.
I’m not sure I agree. Just as it’s part of the job for someone to handle their emails, it’s also part of the job for the sender to make sure that their request is sent to someone who is available.
This person decided that setting their out-of-office message was a prime time to settle an ongoing office argument about which Die Hard film is the best, complete with an integrated poll to add a little festive cheer to the auto-reply.
I am on vacation. I cannot read your email. Your email is being deleted. Please contact Hans or Monika if it's really important, or resend the email after I'm back in the office. Danke Schoen.
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Sorry I missed you. I’ll be out of the office and slow to respond until after the break. While I have you, though, help settle an argument among my colleagues and me: Die Hard 1: The Office Christmas Party Gone Wrong. Die Hard 2: Airport Conspiracy. Die Hard 3: Samuel L. Jackson. Enough said. Die Hard 4: Cyberthreat. Die Hard 5: You should probably not pick this one. Impossible! It’s like choosing a favorite child!
It usually isn’t enough to just say you’re out and won’t be responding to messages. You’ve got to give people options for how they can get their issue or request resolved. One of the easiest wins here is to provide alternative contact information. That could mean providing your mobile number while you’re out, or, more commonly, providing the phone number and email of the colleague (or department) that will be covering while you’re away.
An out-of-office message is an effective way to inform people why you are not responding to their calls or messages and when they can expect a response. This information saves them from getting frustrated and avoids any negative impression from the inability to respond. If you have long-term relationships with your customers, such an auto-response system is highly significant as it avoids any inconvenience.
I actually stopped changing my VM and out of office right before I left, bc I just did’nt care anymore lol. This was only one of a number of things that this company did that was bonkers.
LOL if I got the math/physics one I’d do the small amount of work to just to call them.
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