“I’m offline and have sporadic access to email until X date. For urgent matters contact Colleagues A and B. For true work related emergencies you can call me at Cell Number”
Help your users know when to expect a response. It’s easy to show customers your team’s availability and let them know when they can get assistance from your team. You can manage their expectations by setting your office hours and expected response time.
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One common challenge faced by customers is auto reply email or text messages lack a specification about the estimated wait time to get answers for their queries.
Wherever you go on holiday, you’ll probably have access to the internet at some point. You might want to acknowledge this in your O.O.O. – but it’s also worth forcing the sender to question if it’s really worth interrupting your holiday by setting up a very blunt alternative inbox... I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return, but that’s not true. My iPhone will be with me and I can respond if I need to. And I recognise that I’ll probably need to interrupt my vacation from time to time to deal with something urgent. That said, I promised my wife that I am going to try to disconnect, get away and enjoy our vacation as much as possible. So, I’m going to experiment with something new. I’m going to leave the decision in your hands: • If your email truly is urgent and you need a response while I’m on vacation, please resend it to [email protected] and I’ll try to respond to it promptly. • If you think someone else at First Round Capital might be able to help you, feel free to email my assistant, Fiona, and she’ll try to point you in the right direction.
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I no longer work at this company due to the misalignment with advertised company values and actual practice.
I believe that it’s happened more than once. This news items includes a video with some other examples – ‘Wine and ghosts ‘ is my personal favourite. https://www.walesonline.co.uk/news/wales-news/man-responsible-welsh-translation-gaffe-15214716
4.) Bienvenue chez John Doe Solutions. En raison d'un événement en interne, notre secrétaire n’est pas disponible aujourd'hui. Vous êtes le bienvenu à laisser un message. Nous serons de nouveau à votre service lundi. Merci pour votre compréhension.
Merry Christmas.Happy Hanukkah.Joyous Kwanzaa.Yuletide Greetings.Happy holidays.Joyeux Noël.Feliz Navidad.Seasons Greetings.
Unfortunately, I can’t answer your email (even though my office is three feet away). I’ll get back to you once I’m back from my long-awaited trip to the fridge. Bought tickets on TripAdvisor and everything.
An away message will generally be a 160-character auto-reply message that can be turned on or off as needed.
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If you want to send multiple messages over different days, make sure each one includes all the information above so there aren’t any questions left unanswered. And remember — no matter how much space you give these notes, you still need to leave enough room for actual emails!
Our office will remain closed for Christmas. We assure you that all your emails will be answered as soon as we return to the office.
Such emails can range from strictly professional and formal to funny, depending on the occasion. You can use those messages in a way that would drive traffic to your website or serve as an instrument to form a stronger bond with your customers.
Website: https://www.weavehelp.com/hc/en-us/articles/360060999791-Listening-to-Voicemail-Messages
I don’t think a lot of people working there made a habit of doing that, which is why a lot of people felt the no external OOO policy was excessive.