Be aware of your tone. Keep it clean and simple. Sullivan says: “Even if you work in a casual office environment, the people emailing you may not. It's fine to have a light tone in your communications, especially when you're in an email conversation with someone directly, but your OOO is more of a blast message—including a cat meme or silly quote could backfire if your OOO goes to, say, a new client prospect or the sales director at a company you've been trying to engage.”
An away message will generally be a 160-character auto-reply message that can be turned on or off as needed.
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The main goal of an auto-respond email is to ensure clarity of communication expectations and offer appropriate alternatives.
A former coworker used to always include a kitten picture when she submitted invoices.
This used to drive my supervisor crazy, she’d email me “it looks like your OOO is still on.” I had to explain the rationale a few times before she understood.
11) Thank you for your email. Your credit card has been charged $5.99 for the first ten words and $1.99 for each additional word in your message.
What we need in our work communication is not more professional politeness or less formal, chat-based messaging applications like Slack. We need honesty. The problem is that we’ve conditioned ourselves to see honesty as self-indulgent or disrespectful. I’d argue the opposite is true. Honesty, even if it’s a bit more inconvenient for all parties in the moment, pays dividends later. It builds trust. When my partner Anne Helen Petersen and I were interviewing people for our forthcoming book on remote work, a frequent lament from both middle managers and workers was that they didn’t feel like they knew how to succeed in their jobs; that they were guessing what their superiors and coworkers wanted and, even when they asked, they didn’t quite trust the responses they got back.
“You have reached [Sandy and Bill’s] voice mail. Please leave your message after the beep so we can call you back if we want to.”
Thanks for explaining, that makes sense. To me, it seemed like a well-communicated coverage plan and I would have especially appreciated the setting of expectations on how soon I could expect a response so never would have even considered that to be condescending.
I have nothing against part-time staff. But, if they only work until 4 PM until 5 PM, then the OOTO replies aren’t as helpful. If we had staff that only worked on certain days, then knowing that it may be more than one business day before a reply would be useful.
Notice of Office Closure for Holiday for Whole Day/ Early Closing It is always advisable that the notice of any holiday, when the office will remain closed, should be given well in advance - so that no employee is put to inconvenience of coming to the office on a day when it is closed.
I’d then check off all that applied—people would laugh each time they saw it bc I’m such a predictable nerd, one or both of the first two lines was almost always checked off…and usually both!
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This seems like information that would be better in an email signature than an OOO, really. That’s how my organisation does it.
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A simple greeting like, 'Season's Greetings,' or 'Happy Holidays," is appropriate, followed by, 'I hope the season is treating you well. I wanted to thank you for your business this year and wish you and your team a Happy New Year. ' A sign-off of, 'Regards' or 'Best wishes,' is inclusive and business-friendly. What's a good out of office message?