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That’s so weird! Email is the correct way to reach a teleworking person, that’s the worst place for an OOO message. Stick an OOO sign on your physical office door, by all means!
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I’m not sure I agree. Just as it’s part of the job for someone to handle their emails, it’s also part of the job for the sender to make sure that their request is sent to someone who is available.
I have been out the office working from home for more than a year now. After a few weeks of remotely checking VM (and sometimes forgetting for days) I simply changed my phone setting so you cannot leave a message. I have not regretted since. On very few occasions people have clicked 0 and gone to reception. Reception can IM me and ill call or email the person back if I want or they can give them my email. Everyone else either emails me or if they already have it call my cell. Internal people never call my phone they use IM or video chat. No one internally has had an issue with this and this eliminates the whole hey call me back to spend 30 minutes talking about something that I could have answered in 2 minutes in an email.
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I think that’s part of the problem! Tone in text is hard – and while sure you could read it is as fairly benign and jovial, if not a little obnoxious, you could also read it the way it was read in the video.
I will be away from (Date) until (Return Date). For urgent matters, you can contact (Contact Person).
Oh shoot. You need something and I’m unavailable today. Here’s the good news: you have options.
Some people can try to contact you again and again if they think you might be available at some time. If your colleagues know that they are on a personal vacation, they are less likely to attempt to contact you. The details of the person who can assist the caller when you are not available.
The OOO definitely has those two pieces. But it could be 1 of 4 people who handle things when I’m out (depending on what it is) and they may not know at all that the requestor had reached out to me first / forget to cc me. So, I’d see this as me adding to my OOO “if you contact person X, please keep me cc’ed on the message you send to person x”?
Remember that it’s important to choose the tone of your message based on the final recipient.
At my old job we had a short script for our voice mail messages including whether we were in the office or out of the office. We were specifically told not to say why we were out of the office for personal privacy and protection reasons. However, an exception was soon made–for jury duty. Callers were getting freaked out when they got the message “I’m out of the office and don’t know when I will return.” They would be worried about the person they were calling and worried about whether or not they would be able to get the info they needed. So if on jury duty we would say, “I’m out of the office on jury duty and don’t know when I will return.”
Thank you for your correspondence. I am currently away from my computer and may be delayed in my response.
Website: https://www.wordexceltemplates.com/office-closed-for-holidays-email-template/
Automated reply messages are a great way for businesses to fulfill customer support expectations of receiving a prompt response for their chat or email requests. Automated reply messages empower businesses to:
For specific assistance, I’ll be responding to emails on [date]. If you need something resolved urgently, please contact [Contact Name] at [contact email].