A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
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I had a manager who did exactly that for his paternity leave. I was floored, because I never thought it was an option. His attitude was that if it was important enough, the person would send it again.
Every November without fail, when I take a week off for deer season, I start my OOO with “GONE HUNTIN’!”
For those of you arguing that entrepreneurs and salespeople must always be available, I present to you Exhibit A. While this is specific to Yesware (and you should check out their other OOO examples), it's easy enough to tweak to fit your industry.
We sent a message from the Android phone to the iPhone number that has already been set in vacation settings. And finally, we received an auto-reply text from iPhone to the Android phone.
I’m a huge fan of the scheduling. I give myself up until 8am the day I return, since that way I’m covered if someone is emailing me early in the morning and will know why it might take me a bit to get back to them as I sort through the backlog for triage even though I’m back in the office that day.
Thanks for your message! I’m currently buried in snow and will get back to you once I’ve defrosted on January 2nd.
Hi, I am currently out of the office until [MM/DD]. I will reply to emails as soon as I can upon my return. If this is urgent, please contact [name] at [email] or [phone]. In the meantime, check out this new [product/sale/service/etc]. I can answer any questions about it for you when I get back.
While I won’t be quite as far as the North Pole, I will still be completely disconnected from my inbox until my return. So, if you require immediate assistance, please send your email to [contact name] at [contact email].
Note: If you are using an older version of Outlook, such as Outlook 2007, go to Tools > Out of Office Assistant.
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This might seem obvious, but make sure you clearly state and restate the dates you’ll be out of the office. Even if you put the dates in your subject line, you should also repeat them in the message body. It’s hard to over-communicate here. State exactly when you’ll be back, and whether or not you’ll be responding to calls and emails while you’re out. If you’re on the road but are responding to messages, let everyone know if you’ll be unavailable for an extended period (while on a flight, for example), if you’ll be in a different time zone, and in general, that they should expect a delay in response time. All in all, set realistic expectations and strive to be as specific as possible.
Thank you for your email. Unfortunately, I am currently out of the office and will not return until 3rd November.
1. Out of Office and Limited Access to Email Example. [Greeting] Thank you for your email message. I am going to be out of the office and will be back at (Date of Your Return).
However, some people may have inboxes that require a week to manage after vacation. Others do not read all the emails sent in this period. In these special cases, indicate when the reader should actually expect a response or request they re-send their email on the return date.
As a person who hates voicemail, I applaud this. Send me an email. Give me a paper trail.