We are having a temporary office move soon, and our head of facilities was delighted he didn’t need to find data ports for the phones as well as the PCs ;)
With all that in mind, take a look at the following tips and tricks and six examples to make your automatic responses more effective:
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In spite of your best efforts to notify people ahead of time, not everyone will get the notification that you're going to be shut down. Make sure that you: Post signs about the shutdown and when you will be back Change your voicemail message and have a plan for what to do if your voicemail is full: will it notify you? Is there an alternate number to call? Put together an "out of office" email that lets people who attempt to contact you know when you will be back Make sure you have a call tree for emergencies, and that everyone knows who he or she will be responsible for calling in the event of an emergency
Pro tip: The first works well for both voicemail greetings and email responders, while the next two are most appropriate for emails.
*using a professional email marketing solution you can personalize your emails by using your customers’ first name as well as other personalized tokens containing info you have about your customers
I’ve seen similar things with OOO messages where people would update them practically daily. “I’ll be away from my desk from 9-2 with intermittent emails and then on a call from 3:-3:45” and ….dude. We don’t need that much detail every day.
I think this makes a lot of sense for a 2-3 month absence, when there wouldn’t be much point in reading and responding to things when you get back. Questions will have been answered and issues resolved by different means.
I’ll be banning myself from my inbox, so if you need something before Monday 2/8, try Molly Fitzgerald, customer success manager extraordinaire, at mfitz@funstartup.com. If it’s urgent, she’ll know how to reach me as I watch my 14th consecutive episode of The Great British Bake Off.
Thanks for writing! You can expect a response to your note in 1-2 business days. While you’re waiting—surprise! Here’s something I made for you: [Include a worksheet, tool, video, blog post, checklist, resource list, or whatever you’d like!] I hope [name of thing] makes your day a little brighter and easier. Thanks for your patience, and talk to you soon!
Website: https://www.aains.com/aains_com/assets/File/agents/news-flashes/en/09_07_15_Holiday Hours.pdf
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The office is closed today for the Public Holiday. We will resume normal office hours from tomorrow morning. Enjoy your day off!
closed Monday, September 7, 2015. We wish you and your families a happy holiday! Thank you for your continued business! Your friends at: American Access Casualty Company Questions? Please contact your Underwriter, Underwriting Department …
I’ll return on [date] or after I watch [favourite holiday movie] one too many times (whichever comes first)—and will respond to your message at that time.
I have a coworker who has an “always-on” autoreply stating that she “is busy with client meetings during the day” and therefore only checks emails at 9am and 3pm. I understand wanting to set the expectation that people won’t get an immediate response, but it really baffles me. If you are still able to respond within 24 hours, why does anyone need this information? To me it feels like some weird self-help tip or power move that they read somewhere that serves no actual function.