Education Details: Joshua Kim. January 15, 2020. Hello. I am on vacation between now and Jan. 13 and will not be checking email. Please resend your email on or after Jan. 13. Thanks, Josh. That was the out-of-office (OOO) message that I set on my work email the last time I went on vacation.
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I’ll be back at my desk on [date] and will respond to your message immediately. In case you need urgent assistance, please forward an email to [contact name] at [contact email] so that Santa’s little helpers at our shop may look into it.
Alternatively, some people will check their email while on vacation. Then, the text should indicate how often people may expect their email to be seen and acted upon.
In my much, MUCH younger days, I printed out a photo of a cruise ship with an arrow and “I am here” pasted on it and taped it to my monitor…
I can just about see having two OOOs: one for the actual leave time, and one for the first day you are back in the office, so people are aware you are digging yourself out of the emails and to please call or IM if it is time-sensitive.
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It doesn’t say you have to grovel to get what you need. It says you have to ask again when they are in the office to get what you need, which is perfectly reasonable.
And a darn good one... we hire brilliant people, provide extensive training, and develop one of a kind experiences.
If you are re-using the existing message from the past, make sure you update the dates so that your clients know when you will be available again. For a general out-of-office message, it is vital to include the office timings.
Dear Customer, Thank you for your email, but our company is out of office, celebrating [HOLIDAY]. Unfortunately, it means we will not be able to send you any reply until [DATE]. We apologize for the delay but wish you a wonderful holiday season. Best regards.
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I love this! I don’t think its annoying at all– its literally sharing the mission of your work.
Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.
Yes – it’s become a stock phrase that people think sounds polite but they’re not grasping the nuance of it.
I will be out of the office on Thursday, November 8th, and Friday, November 9th. I will be back in the office on Monday, November 12th, and will not be responding to any emails until that time.
Oh my gaaaaawwwwdddd my mother used to do this. Like, her work voicemail was “Hello, you have reached Lizy’s Mother, Job Title at Company Name. Today is Thursday, June 3. I am in the office today, but away from my desk at the moment. If you’ll leave a message with your name, phone number, and reason for your call, I’ll get back to you as soon as I can.”