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When you share transparent business information and provide alternative ways when the relevant channel is not available, it delivers a delightful service experience.

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Help your users know when to expect a response. It’s easy to show customers your team’s availability and let them know when they can get assistance from your team. You can manage their expectations by setting your office hours and expected response time. .

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Editor's Note: This was originally posted in July 2018 and updated and republished on the date posted in the article. Enjoy!
This person decided that setting their out-of-office message was a prime time to settle an ongoing office argument about which Die Hard film is the best, complete with an integrated poll to add a little festive cheer to the auto-reply.

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An out of office message could become an opportunity to connect with your client on a more personal level. Consider sharing something about yourself that they might not have known about while working with you.
This message is automated because I won’t be in the office until [DATE]. I will get back to you as soon as possible when I’m back at the office.

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Then wish them happy holidays, for example: I wish you and your family the very best this holiday season. I hope you have a wonderful time this Christmas. I wish you a Happy Christmas and a bright New Year. Peace and joy to you and your family this holiday season. I hope you have a nice and warm holiday season! I'm truly grateful to have a friend like you! Thinking of you with lots of love! I hope you enjoy a wonderful Christmas! How do I send a holiday email to a client?

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what to say on a custom voicemail

I came across a woman’s Maternity Leave OOO message which said “All emails will be deleted upon my return. If it still urgent after (return date), send another message.”

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    Of course, if you’re expecting something (or someone) urgent to pop into your inbox, send them a separate note with your personal email or phone number. Alternatively, you can also just make sure whoever your go-to contact is has that information in case you do need to be reached. Once you handle that, you can do what your out-of-office says you’re doing and actually spend the day recharging.

    I will be checking email throughout the day and will try to respond to messages promptly (please flag urgent.
    I worked at an office where we used OOO messages on voicemail pretty regularly and if we forgot to change the message, our callers were quick to tell us the outgoing message was outdated. That end date feature would have been a big help for us! A local council in Wales needed to get a road sign translated into Welsh. (All official signs in Wales have to be in both English and Welsh.) They got an out of office message in Welsh from the translator they contacted, assumed that was the translation and printed the out of office message on the sign. They didn’t realise their mistake till a Welsh speaker pointed it out…

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    As for pet peeves, I hate when someone doesn’t turn off their out of office or it has out dated information. As in I’m out of the office until 1/5/1999. UPDATE YOUR MESSAGE or TURN IT OFF! :)
    She’s been with our org for 32 years, haha. And our departmental email policy for the last at least eight of them has been “check your email at least twice a day.” Definitely no expectations of a 15 minute turnaround.

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    Hi, I am out of the office for my annual year-end vacation and will not be able to check my mail until after the New Year. Have a Happy New Year!

    Willamette University HomeStories and NewsToday @ WillamettePast Issues2020December 11, 2020Winter break closure information for employees Winter break closure information for employees
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    I’d just stick with “I will be OOO without access to phone or email from XX/YY to XX/YY, returning on XX/YY.” And then whatever directions for directing to your support/backup while you are out. I find that specifically saying ‘without access to phone or email’ sets a good expectation of non-response.

    It's August, so it's the time of the year when many workers' holidays come around and the time of year when setting up an out of office automatic reply is vital to ensuring you can enjoy your summer break in peace.
    16) I am currently out of the office and probably out-of-my-mind drunk. Enjoy your workweek.

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Yeah, I have to agree. It’s a lot of explaining of things that are likely to be obvious to many people, as though they haven’t considered these options, but that they have to sit through anyway in order to get the information they need about who to contact. And the people who most need to listen to it probably won’t.

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If that’s truly what you intend, great. But if not, you may want to take a deep breath and try this: “I am currently on vacation and not accepting emails. Please contact x for any issues while I’m away.” This approach is refreshingly honest and clear. And as long as you’re comfortable with the competence and availability of your back-up contact, you shouldn’t feel funny or guilty about going this route at all.

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After I tweeted this example, dozens of people sent me examples of OOO messages they’d set or particularly good examples they’d seen in the wild. One example from a boss (via a TikTok) who offers emailers a decision tree of sorts. “Option 1.) Wait it out. Ask yourself, ‘is this urgent and important?’ If not, take a beat…you and I will be better off with this expectation set now,” the email begins. This one stands out because it’s extremely detailed, manages expectations and also offers who to contact in different situations. It models good behavior of taking time off, but also gives the original sender a variety of option. Most importantly, the responder forces the original sender to assess whether this is actually an urgent request.

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So far it only works for texts, and both my customized reply and the URGENT (annoying) language is sent back with every auto-text. Phone calls are NOT answered unless I let my routine vm pick it up, which I will. If I turn off the phone, it does not work (which would be great if it did, like an auto-email) and if I turn my phone off and on, I must RE-SET the DND. Still better than nothing. I have a 7plus

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