From the familiar to the more unexpected, peruse some of the different uses for automated text replies.
I usually put my boss in my OOO, because if something is so urgent that it needs to be delegated RIGHT NOW then it’s urgent enough that my boss should know about it, and he’s also in the best position to know who on the team to delegate it to based on everyone’s workloads and what can be dropped. But the most likely result is that whoever is emailing me either waits for me to get back because it’s not that urgent or goes to the next/backup person based on our central documentation about who to contact for particular issues.
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With an out of office email, you provide the following information, preferably in a unique way: At the moment, you are not available;The exact time (date) of your return;Contact information (phone number) for urgent cases;Contact information of colleagues to be contacted in your absence;
I guess it’s relatively minor, but I once emailed a local government official with a question about building permits (just as a citizen, not work-related) at about 10am on a Monday and got an out-of-office reply stating she’d be back “Monday” with no date. So I had no idea whether she was already back and hadn’t turned off the message yet, in which case, not urgent, I’ll wait, or was out for a week, in which case, I’d like to ask someone else. Not a big inconvenience, but it was so illogical not to give a date that it really drove me crazy
Just because it’s an automated message doesn’t mean you can’t seize the opportunity to collect leads. Provide the opportunity to collect an email or address within your text response. Thanks for reaching out to JT Morgan. We’ll get back to you shortly. In the meantime, have you subscribed to our weekly investor newsletter? https://txt.st/PQB
While not QUITE as annoying as “Have a great day!” there are several people/departments who use an auto reply for the most frequently asked questions or information for their department…something along the line of an IT auto response that says: “To submit an IT request or check for an updated status on a request, please visit request.business.com”
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Found it! (Reddit’s own search functionality is garbage, but it’s so easy to google for reddit posts, thankfully)
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Thank them for their email. Even though you're not actually responding to the email, you still need to mind your Ps and Qs. After your greeting, add "Thanks for your email."
Hi, Happy holidays, and thanks for your email! I’m taking a few days off to spend time with my family and friends so I won’t be answering emails as quickly as usual.
In case of pressing issues that need urgent attention, feel free to reach out to [CO-WORKER NAME]. Give them a call on [PHONE NUMBER] or send a message to [CO-WORKER EMAIL].
In this email, you’re a UPS package getting delivered to your vacation destination. Ah, I wish UPS offered this service.
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Hello, I will be out of the office [DATE] through [DATE] returning [DATE]. If you need immediate assistance during my absence, please contact [CONTACT NAME] at [EMAIL]. Otherwise, I will respond to your emails as soon as possible upon my return. Warm regards.
An out of office message lets you keep people informed and tells them how to proceed in your absence. You can also select options for urgent matters within your out of office message.