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Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.
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1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.'] Leave your name and number, and we'll discuss how your company can see similar results."
So, for whatever reason you’re out of the office, your email inbox should be informative with any information about office closures or unexpected absences: Include an expected return date and time. Offer alternative point of contact and their details. Add the general office contact number and email address if you don’t have a specific point of contact. Be friendly and warm in your tone, even if you choose to keep it simple.
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I’ll be out of the office on vacation for the next week. I will probably see your message because I don’t know how to relax and will likely respond if I feel that I need to help in any way. Otherwise, I’ll get back to you when I return. Thanks! If you don’t feel like adding to my workload, please contact [name] at [email] or [phone] in the meantime.
That said, be careful with messages that are this curt. Make sure you’re familiar enough with your audience — and your boss, for that matter — to know that this sort of out-of-office message will be met with a snicker, and not with annoyance.
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If you’re taking a vacation and staying home, your clients or coworkers may still expect you to pop into the office and answer their email. Use this autoresponder to let them know you’re really not available — even if you’re bumming around on the couch.
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I once had a coworker who would put up OOOs for absolutely everything, and it irked me to an unreasonable level. Spending the afternoon working with a colleague on a project? OOO. Just returned from vacation and trying to catch up? OOO. A lot of meetings that day? OOO.
Are you creating a voicemail greeting for your entire company or team? These business voicemail greetings will do the trick.
7. Out of Office for a Family Vacation. This is a great template to use if you’re on a family vacation. Hey (specify the Name field id), Thanks for your email.
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*When a holiday falls on a Saturday, it is observed on the preceding day. (When the preceding day is also a holiday, both holidays are observed on preceding days.) When a holiday falls on a Sunday, it is observed on the following work day.
When one of my colleagues went on vacation, he sent an out-of-office message that was both clever and smart. First, he sent the recipient on an imaginary scavenger hunt to "the highest peak of the tallest mountain." He used humorous absurdity to make it clear that he would not be checking email while he was away.
Lead generation emails are the best when it comes to driving sales and promoting your content. Here’s an example template to inspire you:
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Fed official warns of ‘extreme’ market reaction unless debt ceiling raisedGlobal stocks and bonds tumble as investors fret over spectre of ‘stagflation’Blackstone hits jackpot with $5.7bn Cosmopolitan casino saleAnti-China hysteria lies at heart of action against IMF’s GeorgievaFord plans $11bn electric pick-up truck investment with battery maker SK
I say “I am out of the office without access to email” to avoid the expectation that I’ll check on vacation. With a contact for anything urgent given.
When you’re away from the office, it’s important that people know where they can reach you. This is especially true for those who work with you on a regular basis. If you have an email address or phone number listed as “out of office,” then everyone knows how and when to contact you. But what should go into this note?
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We promise the world will not end while our offices are closed and encourage you cherish this time with your families and friends!
Let me clarify that the names of holidays are capitalized — Christmas, Easter, Independence Day and the like. The word “holiday” itself, however, is usually not. The third Thursday of November can be called Thanksgiving or the Thanksgiving holiday, but it is not the Thanksgiving Holiday. How do I put an out of office message? Select File > Automatic Replies. In the Automatic Replies box, select Send automatic replies. On the Inside My Organization tab, type the response that you want to send to teammates or colleagues while you are out of the office. Select OK to save your settings. Does Gmail have an auto reply option? Turn on Canned Responses by opening Gmail's Settings (the gear icon) and enabling the Canned Responses option in the Advanced tab. Create the template you wish to use for auto-replying to messages. Select the Show Search Options triangle in the search field at the top of Gmail.
The hours in your signature is a great idea! I’m about to have a non-standard work schedule to accommodate medical appointments. Totally stealing this idea!
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Oh hey, it’s Christmas, what are you doing emailing me? I’m extremely busy watching Home Alone, Die Hard, and the 1994 Teenage Mutant Ninja Turtle Christmas Special on repeat until the new year. I might stop for food and toilet breaks, I also might now. Regardless of my general health and hygience over the silly season, I’ll be back in office on January 2nd. Catch ya then, don’t forget to buy a pepperoni pizza for Splinter.
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Several of my coworkers still have page-long “Due to the COVID-19 Pandemic, our department will be…” auto-replies set up 24/7, even though the basic function of our office has barely changed. I’m currently working odd part time hours right now, and if there weren’t so many of these annoying emails going around, I’d have one that clarifies my email timelines, but I don’t want to be another spammer.
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When you’ve finally powered your way through that seemingly endless to-do list and are ready to check out of work-mode once and for all, there’s one final thing you need to take care of: Setting your out-of-office response.
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I agree, especially coming from a SVP. It’s not just a funny OOO message then. It’s a subtle reminder that if someone that high feels they can step back away for a few days without things falling apart without them, chances are the same could be said about you. Leading by example indeed and in a way that gets their point across to probably lots of people that may not have noticed otherwise.
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We have all been there, hitting your head against the wall, trying to come up with something professional yet with a personal touch so you don’t sound like a robot. The faster you are done with it, the faster you can run away from work. Think think think!
In a role where I got many OoO replies, I actually loved this. (And wrote back in said language. And got a reply!)
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While you certainly don’t want to go on and on in your message, there is an opportunity to engage or educate while you’re away. Here are a few options to potentially include.
“Happy Holidays” is typically used when you aren't really sure what holiday someone celebrates. In that instance you are replacing Christmas or Hanakkuh with the word Holiday making it a proper noun, which means it should be capitalized.
Education Details: If you are planning to head out on vacation or step away from your office for a few days- creating an out of office autoresponder email message is … out of the office email template
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While the sender waits for your response to their email, take the sting out of your absence by involving them in a holiday survey, like the one below.
First, take your pick: you can create a mellow, professional out of office email (your CEO will approve!) or, you can make an auto-reply that's a bit goofier.
My boss requires us to put a nightly OOO message up, and I HATE it. I pushed back on it for months at first, because people know and understand that the reason no one is responding at 8pm is because the business is closed (or at least, they should understand that…). It wasn’t worth the fight, my boss thinks it’s so important, so I caved and just turn on the message every night. I think it makes us look immature and like we don’t understand business norms, but it’s not the hill I’m willing to die on.
My OOO replies are relatively boring…usually state if I’m using PTO or at a conference, dates, who to bother in my place, etc.
Or, worse, when someone has left the organization and the organization hasn’t bothered to put up an OOO, so I’m just emailing a blackhole until I call or someone finally checks that inbox. I never fail to set up my OoO reply, and yet most of my external contacts don’t get them. Let’s say I work for LlamaCombs, with an name(@)llamacombs.com address, and this is a company who has two clients AlpacaBrush and VicunaShampoo. I work primarily with the second, and their internal directory lists my contact info as name(@)vicunashampoo.com. It works because any e-mail sent to the second address is auto-forwarded to the first. Except it messes up OoO replies big time. Because the auto-reply is sent to my own alternate address, not to the original sender, and I have no way to change that.
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3.) Bem-vindo ao John Doe AG. Nossos escritórios em Berlim estão fechados no momento devido à um feriado. Você pode nos contatar, nos dias úteis, de segunda a sexta-feira das 9h ao meio-dia e das 13:00-18:00 horas. Para informações gerais, você também pode nos enviar um e-mail em [email protected]. Muito obrigado. Te desejamos um bom dia - sua John Doe AG.
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Notice of Office Closure for Holiday for Whole Day/ Early Closing It is always advisable that the notice of any holiday, when the office will remain closed, should be given well in advance - so that no employee is put to inconvenience of coming to the office on a day when it is closed.
I wrote the above comment off the top of my head. I wish I had time to rewrite and edit it. I would have changed “their goldfish” to “a spider they accidentally stepped on”, and would have added more detail to the story of the sister’s death (e.g. “her Pomeranian yapping” rather than the less descriptive “her dog barking”). Unfortunately, I could not do the thorough writing job required for that comment because someone close to me recently … – The person whose out of office advertised his gig on the weekend, for anyone in travelling to [city] – The people in a certain department who have taken to saying things like “if you really need to contact me, call 000-YYY-XXXX where Y is the square root of [insert numbers] and X is the year plutonium was discovered.” – The ones where people have an auto response saying they only check their emails once a day between 1-2pm – “I’m on research leave and I may be slow to reply.” (Whereby it is guaranteed they will reply immediately, because academics do not *really* take breaks).
Hi there, Thanks for your email. I am out of the office right now and will not return until [MM/DD]. Fortunately for you, our resources never take time off and we’ve got this awesome ebook / whitepaper / infographic on [TITLE] that I think you would enjoy. I’ll get back to you as soon as I get back into the office. Best.
But to set a vacation mode on the iPhone, it is better to select manually. This will give you more control to change the mode at any time.
Huge pet peeve – several of my coworkers still have COVID-related out of office notifications. I didn’t find them necessary in the first place, since everyone was still working from home and should have been checking emails normally, but it’s especially weird now that we’re officially back in the office a couple of days a week. It feels like they’re making a preemptive excuse for responding slowly. I’m surprised management hasn’t said something, honestly.
Dear Customer, Thank you for your email, but our company is out of office, celebrating [HOLIDAY]. Unfortunately, it means we will not be able to send you any reply until [DATE]. We apologize for the delay but wish you a wonderful holiday season. Best regards.
My colleague does that just for holidays.. it does say who else to contact, but tbh if I’m emailing him a couple of days before he’s due to return then I’m not massively impressed at the insinuation I should take the action of remembering to resend it… in reality I think he probably does read *some* emails but clearly views the OOO as a way to absolve responsibility if he misses something..
But to set a vacation mode on the iPhone, it is better to select manually. This will give you more control to change the mode at any time.
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I have no idea! He was pretty quirky, but in a harmless way. Like, he didn’t expect other people to spend that kind of time on their VM greetings, and he took our good-natured ribbing about his unusual habits in stride.
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Hey — you’ve reached my inbox, but hold on, the doorbell just rang. It’s the UPS driver. He’s loading me onto the truck. Dang, it’s stuffy in this truck with all these boxes. He’s taking me down to… Oh! Florida! And now I’m on the beach. Thanks, UPS driver!
Dear Customer, Our office will be closed from [date] until [date] and close again for December 31 and January 1 to welcome the New Year. We wish you the warmest holiday. Regards. [Company name] ——. Dear Customer, Please note that on [day], [date], is [holiday name]. The store will be closed all day and will open again at [time] on [Day].
Listen, who doesn’t love a little furry animal friend? If you want to put a smile on your colleague’s face then why not include a cute little GIF or photograph of some adorable animals. Go on, brighten their day.
I know you probably don’t want to hear this, but I’m on holiday. I won’t be able to connect with you until [date]. However, there’s good news too: my colleague [Name] will help you with pleasure.
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Hello, Please note: [date] through [date] are company holidays for many of our employees. Because of this, there will likely be a delay to request, possibly until [date] when most of our team returns. In the case where you do not receive an initial reply from one of our employees, their subsequent replies may be delayed. We have received your email request and will process it soon. While we process your request, please make sure to check out our extensive list of documentation by clicking on this link: [link]. Thank you for choosing [company name], and we look forward to providing a smooth and seamless support experience for you. Thanks!
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Hello and thanks for your email. I’m out of the office right now, but will get back to you as soon as I can. Expect a reply Monday latest. (If you need something right now, please email [EMAIL]. In the meantime, check out this new [ARTICLE LINK] that our team just released last week. It’s a labor of love – one that’s short to read, easy to implement, and–most importantly–free of charge. Talk to you soon.
While injecting a little humor into your vacation email message can sometimes be a good idea – depending on your company and contacts – avoid oversharing and keep it professional at all times.
I actually think that’s a really helpful out of office message? I appreciate how clear it is about who to contact in which circumstance (so you’re not having to do the awkward dance of trying to track down the right people while not inconveniencing the wrong ones), while maintaining a friendly-but-firm boundary around the vacationing person’s time (since none of the options include things like “here’s my cell phone number!”).
And yet regardless of your job description, the humble OOO can do much more besides simply telling people not to expect a prompt reply. Crafted subtly enough, it can even drum up business for you. While they wait for you to respond, perhaps they’d like to check out your new website or sign up for your monthly newsletter?
The information in your after hours greeting should remain concise and essential to the caller's needs. Example: Thank you for calling Cutlas IT Solutions. Our office is currently closed. Regular store hours are 9 am to 7 pm, Monday through Saturday. Please leave a voicemail with your name and phone number for our staff after the beep. 6.
We are here to help, so you can focus on your time off! The less time you spend on the operational bits and pieces, the more time you will have to do some awesome reading.
