When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
I will find a few moments of holiday bliss once they watch Elf for the seventh time this month. I’ll seize the quiet to check my email once a day. I will only respond to urgent matters but will reply to all emails upon my return.
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23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
2. 2 The Fruitcake. Greetings, Did you know that emails during the holidays are a lot like fruitcakes? Nobody really wants them, but a lot of people end up receiving them, anyhow.
It’s really only meant as a courtesy but if your culture is different I can see where it’s eye-roll y.
Every customer interaction is important to showcase your brand personality, and auto-reply messages are no exclusion. That’s why you must make the right use of every opportunity and convert it into a good experience. Automated reply messages help you provide a great customer experience and also sets the right expectation.
That really does feel excessive. I think most people are savvy enough to think, ‘Huh, it’s late in the day for pretzelgirl, I might not get a response until tomorrow. Business as usual.’ Being out of communication for a day – travel, meetings, days off – doesn’t require an out of the office alert, either, just a response as soon as possible.
I have always said that I’m taking annual leave so that still applies for me – but that’s pretty standard for my company.
It's December 1st in the North East and businesses are turning their attentions to Christmas...
Auto Attendants easily route your calls and can be set with a holiday-specific greeting. You can choose to select a schedule adjusted for holiday hours or carry over the rules set for regular business hours.
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There’s a term that we like to use around here called “snowbirds,” which is used to describe those who once resided in the northern part of the U.S., only to flee to warmer parts of the country during the winter.
This is very useful in situations where you are changing jobs (as an employee) or a former employee has left your company (as an employer or HR manager). Permanent out-of-office emails help to guide correspondents appropriately.
I’d side-eye if an OOO for a couple of days off said that, unless someone was in an unusually time-sensitive role. But if someone’s out for long enough that there’s an alternate contact provided, that’s long enough for them not to be wading through missed emails when they get back.
I’ll be 1 percent connected while on vacation so I’m not 100 percent panicked on return. Thank you for emailing me.
7. No Specific Dates Out of Office Reply. [Your Greeting] Thank you for your email. I am currently out of the office and not able to respond to your email personally.