Over Twitter DMs, one woman sent me her OOO messages from when she was diagnosed with breast cancer. The messages — composed while she was undergoing chemotherapy treatments and recovering from surgery — were detailed and unique. They offered touches of humor, honesty, details about her treatment schedules and set expectations for others trying to reach her. She offered alternative contact options for potential emailers to make sure urgent requests didn’t fall through the cracks but offered a dose or reality as well. I particularly appreciated this line:
There’s nothing awful or offensive about this message, but it’s also not very good. Yes, it provides the courtesy of letting the sender nominally know that you’re going to be slower than usual to respond. That’s nice. The problem is in this bit: “may be slow to respond to email.” Another popular variation: “might be slower than usual to respond.”
.
I’m part time. I don’t use an out of office message, but I do have my hours in my signature, and sometimes include that information in the body of email. Many of the people I correspond with frequently need things turned around quickly – postings for public meetings need to go out so many days ahead of said meeting, and similar. They need to know when I’m available to get the work done!
I cancelled it at the end of the trial period and they asked me why so they could improve their services. I surprised myself by bursting out, “messages, messages, messages! I cannot take it anymore!
One thing that really bothers me in out of office messages is “contact my supervisor” without listing the supervisor’s name. I work in a company with 4 large service departments, and each department is broken into multiple smaller teams. I don’t have a great grasp on who is on or who leads which smaller team, and we don’t have an org chart with that much detail readily available. If you’re saying to contact someone, I think you should always include the person’s name and contact information, not just “my supervisor”, “one of my team members”, etc. !
It’s really only meant as a courtesy but if your culture is different I can see where it’s eye-roll y.
When you are not in the office for more than a day, telling people who contact you that you might not be checking or responding to your emails right away will help them complete work in your absence. Setting up an out of office message can help you communicate this information. This article will describe how to write an out of office message and provide examples of effective message formats.
When you’re trying to contact someone on a matter of importance (or even urgency) on one side of the equation and you find out via an autoresponder that they are away for vacation, it can be incredibly frustrating unless they’ve done the front-end work beforehand. (I’m speaking from personal – and recent – experience here. And worse, there was no auto-responder set up. I had to use the – gasp! – telephone to find out what was going on.)
Not just that, but some e-mail systems (Gmail comes to mind) have taken to hiding the signature underneath a little expando-button. You don’t see it unless you go looking.
In my much, MUCH younger days, I printed out a photo of a cruise ship with an arrow and “I am here” pasted on it and taped it to my monitor…
It’s kind of a ridiculous OOO anyway since by the time I get it from you, I have already sent my email.
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After one negative service experience, 51% of customers will never do business with that company again. Hence, delivering excellent service is the most important part of customer retention strategies. Auto reply messages are the best ways to maintain a transparent connection with your clientele.
Exactly. It doesn’t matter if I’m sitting on the beach, on my couch, or in a hospital bed–I’m not reachable and you’re gonna have to wait until I get back or contact someone else.
“Greetings. I’m away on holidays for a week and unable to respond to your call/message. I will return to the office on Jan. 20 and respond to you at the earliest. Hope to talk to you soon.”
If you’re using the web version of Outlook, you can set up out of office replies by going to Settings > View all Outlook settings > Mail > Automatic replies. Then turn on automatic replies, write your message, and click Save.
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